fix problems on Homebase [iphone]

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Homebase: Staff Scheduling App
Info:
company: Pioneer Works, Inc.
: https://joinhomebase.com/homebase-support
: joinhomebase.com
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Messages issue

Unread message count does not clear

Fix: 1. Open the Homebase app and navigate to the messages section. Tap on each conversation to ensure they are marked as read. 2. Force close th... ⇲

Inability to delete chat threads

Fix: 1. Check for app updates: Ensure you are using the latest version of Homebase, as this feature may be added in updates. 2. Archive instead:... ⇲

Wrong photo sent in group chats

Fix: 1. Double-check before sending: Always review the photo before hitting send to ensure it’s the correct one. 2. Restart the app: Close and re... ⇲

Erased typed messages when leaving chat

Fix: 1. Draft messages in a separate app: Use a notes app to draft messages before sending them in Homebase. 2. Avoid leaving the chat: Try to st... ⇲
 
Payments issue

Cash out feature is inconsistent

Fix: 1. Ensure you have a stable internet connection: Check your Wi-Fi or cellular data connection. 2. Restart the app: Close and reopen the Home... ⇲

Limited employee time off requests in paid version

Fix: 1. Review your subscription plan: Check if upgrading to a higher tier offers more time off request options. 2. Use a manual process: Conside... ⇲

High jump in pricing between subscription tiers

Fix: 1. Review features: Assess which features you need and see if a lower tier meets your requirements. 2. Consider annual billing: If available... ⇲
 
Customization issue

Lack of calendar view for schedules

Fix: 1. Use the web version of Homebase: Log in to your account on a web browser where a calendar view may be available. 2. Create a workaround:... ⇲

Difficult to move events between dates

Fix: 1. Use the web version: If available, the web version may offer more flexibility in moving events. 2. Manually adjust events: If dragging an... ⇲
 
Syncing issue

Cannot see changes made to schedules

Fix: 1. Refresh the app: Pull down on the dashboard to refresh the data. 2. Log out and log back in: This can help sync any changes made to sched... ⇲

Syncing issues with external calendars

Fix: 1. Check your calendar settings: Ensure that Homebase is properly linked to your external calendar. 2. Refresh the app: Pull down on the das... ⇲
 
Notifications issue

Messages are delayed in notification

Fix: 1. Check your internet connection: Ensure you have a stable connection. 2. Restart the app: Close and reopen the app to refresh notification... ⇲

Double notifications after updates

Fix: 1. Check notification settings: Go to Settings > Notifications > Homebase and ensure that duplicate notifications are not enabled. 2. Restar... ⇲
 
UI issue

Clock out feature is hard to find

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to locate the clock out feature. 2. Use the search function:... ⇲
 
Slow issue

Lag in app performance

Fix: 1. Close background apps: Double-click the Home button or swipe up from the bottom of the screen and close any unnecessary apps running in t... ⇲
 
Downloads issue

Cannot access paystub PDFs

Fix: 1. Check your internet connection: Ensure you have a stable connection. 2. Restart the app: Close and reopen the app to refresh its function... ⇲
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 what users are saying
Good experience
95.7%

Neutral
2.3%

Bad experience
2.0%

~ from our NLP analysis of 56,546 combined software ratings.

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 Private Data Homebase collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Homebase Essentials Plan: $24.49 Essentials Plan Monthly Subscription
  2. Homebase Plus Plan: $59.99 Plus Plan Monthly Subscription
  3. Homebase Essentials Annual: $239.99 Homebase Essentials Annual Subscription
  4. Homebase Plus Plan Annual: $599.99 Homebase Plus Plan Subscription Annual