fix problems on MyCME [iphone]

​

—— Run into issues on MyCME? Get help pending when official support gets back to you!

myCME
Info:
company: Haymarket Media
: https://usbmis.zendesk.com/hc/en-us
: www.mycme.com
Chat with our AI-based myCME Support
   Hello! How can I assist you?  

characters left:
 
Access issue

Difficulties accessing courses after 24 hours

Fix: 1. Check your account settings: Ensure that your account is active and that you are logged in correctly. Sometimes, logging out and back in... ⇲

Inconsistent access to content

Fix: 1. Check your account status: Ensure that your account is active and that you are logged in correctly. Sometimes, logging out and back in ca... ⇲
 
Printing issue

Issues printing CME certificates

Fix: 1. Use a different browser: If you are trying to print from a web browser, switch to another one (like Chrome, Safari, or Firefox) and try p... ⇲
 
Uploads issue

Inability to upload CME credits

Fix: 1. Check file format: Ensure that the CME credits you are trying to upload are in the correct format as specified by the app. 2. Clear app... ⇲

Inability to save uploaded CME

Fix: 1. Check file size and format: Ensure that the CME files you are trying to upload meet the app's requirements for size and format. 2. Clear... ⇲
 
UI issue

Content does not open in new window

Fix: 1. Use the in-app browser: If the app has an in-app browser, try using that instead of opening links in Safari. 2. Check app settings: Look... ⇲

Confusing user interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Use help resources:... ⇲

Navigation issues on the website

Fix: 1. Use a different browser: If you are experiencing navigation issues, try accessing the website from a different web browser. 2. Clear bro... ⇲
 
Customization issue

No option to change email address

Fix: 1. Check account settings: Go to your account settings within the app and look for an option to edit your profile or email address. 2. Log... ⇲
 
Compatibility issue

myCME does not work on mobile devices

Fix: 1. Check compatibility: Ensure that your device meets the app's system requirements. Check the App Store for any specific requirements. 2.... ⇲

Limited functionality for third-party certificates

Fix: 1. Check app documentation: Look for any guidelines or FAQs within the app regarding third-party certificates to understand what is supporte... ⇲
 
Audio issue

Sound issues

Fix: 1. Check volume settings: Ensure that your device's volume is turned up and that it is not muted. Use the volume buttons on the side of your... ⇲
 
Network issue

Internal server errors

Fix: 1. Refresh the app: Close the app and reopen it to refresh the connection to the server. 2. Check internet connection: Ensure you have a st... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
95.3%

Bad experience
2.6%

Neutral
2.1%

~ from our NLP analysis of 2,146 combined software ratings.

 Switch to these Alternatives:
Audio Digest
ReachMD
AMA Ed Hub Transcript
AAFP
ZoomRx
Family Practice Guidelines FNP
Physician Assistant Exam Prep
Hippo Education
ACP Clinical Guidelines
ABIM Physician Portal

 Private Data myCME collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data