fix problems on Penn State Health OnDemand [iphone]

​

—— Run into issues on Penn State Health OnDemand? Get help pending when official support gets back to you!

Penn State Health OnDemand
Info:
company: Penn State Health
: http://www.americanwell.com/mobileappsupport/
Chat with our AI-based Penn State Health OnDemand Support
   Hello! How can I assist you?  

characters left:
 
Security issue

Cannot access keychain passwords

Fix: Make sure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available update... ⇲
 
UI issue

Confusing questions before video appointment

Fix: Take note of the questions that you find confusing and write them down. After your appointment, consider providing feedback through the app'... ⇲

User experience is troubling

Fix: Explore the app's settings to customize your experience. Look for options that allow you to adjust notifications, layout, or other preferenc... ⇲

Display space for participants is unequal

Fix: Check if there are any settings within the app that allow you to adjust the display layout. Some video conferencing apps have options for ga... ⇲

Penn State Health OnDemand can be awkward to use

Fix: Familiarize yourself with the app by exploring all its features and settings. Spend some time navigating through the app to understand its l... ⇲

Design flaws in appointment scheduling

Fix: Take note of specific design flaws you encounter and document them. This can help you articulate your experience if you choose to provide fe... ⇲
 
Network issue

Connection issues during appointments

Fix: Before your appointment, ensure you have a stable internet connection. Use Wi-Fi if possible, and test your connection speed using a speed t... ⇲

Dropped connections during appointments

Fix: Ensure that your device is fully charged and that you are in a location with a strong internet connection. If possible, use a wired connecti... ⇲

Long wait times for connection

Fix: Log in to the app a few minutes before your scheduled appointment to ensure you are ready to connect as soon as the appointment starts. This... ⇲

Penn State Health OnDemand does not always connect to appointments

Fix: Ensure that you have the latest version of the app installed, as updates often fix bugs related to connectivity. Check the App Store for upd... ⇲

Difficulties with email link for appointments

Fix: Ensure that you are using a compatible email app to open the appointment link. If the link does not work, try copying and pasting it directl... ⇲
 
Bugs issue

Technical issues with appointment setup

Fix: Double-check that you have entered all required information correctly when setting up an appointment. Ensure that your internet connection i... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
98.5%

Neutral
1.1%

Bad experience
0.4%

~ from our NLP analysis of 8,673 combined software ratings.

 Switch to these Alternatives:
UPMC Central PA Portal
Penn State Campus Recreation
GIANT Rx
WellSpan
Capital Blue Cross
MyTowerHealth
Healthable
PA Enrollment Services
Weis Pharmacy
HealtheLife

 Private Data Penn State Health OnDemand collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • User Content
    • Diagnostics