fix problems on Member Tools [iphone]

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—— Run into issues on Member Tools? Get help pending when official support gets back to you!

Member Tools
Info:
company: The Church of Jesus Christ of Latter-day Saints
: https://www.churchofjesuschrist.org/tools/help/member-tools-frequently-asked-questions?lang=eng
: www.churchofjesuschrist.org
Chat with our AI-based Member Tools Support
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Crashes issue

Member Tools crashes

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Member Tools app off th... ⇲
 
Slow issue

slow performance

Fix: Close any other apps running in the background. Double-click the home button (or swipe up from the bottom) and swipe up on apps to close the... ⇲
 
Login issue

login failures

Fix: Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset i... ⇲

unreliable password recognition

Fix: Ensure that your password is being entered correctly, paying attention to case sensitivity and any special characters. Consider using a pass... ⇲
 
Updates issue

inconsistent data updates

Fix: Manually refresh the app by pulling down on the main screen to trigger a data refresh. This can help update any stale information. OR Che... ⇲

forced updates

Fix: If you are forced to update the app, check the App Store for the latest version and install it. This is often necessary for security and fun... ⇲
 
UI issue

chaotic UI

Fix: Take some time to familiarize yourself with the app's layout. Explore different sections to understand where features are located. Sometimes... ⇲

inconsistent formatting of phone numbers

Fix: Manually format phone numbers in a consistent way when entering them into the app. This can help reduce confusion and improve usability. O... ⇲
 
Messages issue

lack of in-app messaging

Fix: Check if there are any alternative communication methods available within the app, such as email or forums, to connect with other users or s... ⇲
 
Permissions issue

limited access to other stakes

Fix: Review the app's settings to see if there are options to request access to other stakes or to connect with other users. Sometimes, permissio... ⇲

no ability to manage photo access

Fix: Check the app's settings to see if there are any options for managing photo access or permissions. Sometimes, these settings can be found un... ⇲
 
Search issue

inability to search by first name

Fix: Try using the full name or other identifying information to search for users. This may yield better results until the search functionality i... ⇲
 
Network issue

frequent disconnections

Fix: Check your internet connection and switch to a more stable network if possible. If using Wi-Fi, try resetting your router. OR If disconne... ⇲

lack of offline access

Fix: Check if there are any settings within the app that allow for offline access or downloading content for offline use. Some apps have this fea... ⇲

poor server performance

Fix: Check the app's status page or social media channels to see if there are any known server issues. Sometimes, server performance can be affec... ⇲
 
Loading issue

excessive loading times

Fix: Clear the app's cache by offloading it as mentioned earlier. This can help improve loading times by removing unnecessary data. OR Try usi... ⇲
 
Customization issue

inability to delete unwanted tiles

Fix: Explore the app's settings or options menu to see if there is a way to manage or customize your tiles. Some apps allow you to rearrange or h... ⇲
 
Support issue

inability to contact support without logging in

Fix: Look for any support resources available on the app's website or help center that do not require logging in. Many apps provide FAQs or troub... ⇲
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 what users are saying
Good experience
45.4%

Bad experience
44.9%

Neutral
9.6%

~ from our NLP analysis of 5,381 combined software ratings.

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 Private Data Member Tools collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics