fix problems on Novelship [iphone]

—— Run into issues on Novelship? Get help pending when official support gets back to you!

Novelship - Authentic Sneakers

Info:

company: Novelship

: https://support.novelship.com

: novelship.com

Chat with our AI-based Novelship Support

🛠️ Common Novelship Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Order status backtracking

Fix: To track your order status effectively, make sure to regularly check the 'Orders' section within the app. If you notice discrepancies, take... ⇲

No tracking numbers provided

Fix: Check the 'Orders' section in the app after your order has shipped. Sometimes tracking numbers are provided there after a short delay. If yo... ⇲

Support issue

Lack of customer service hotline

Fix: Utilize the in-app messaging feature to communicate with customer service. Be clear and concise in your messages, detailing your issue and a... ⇲

UI issue

Shipping/billing address entry issues

Fix: When entering your shipping or billing address, double-check for any typos or incorrect formatting. Ensure that all required fields are fill... ⇲

Crashes issue

Novelship crashes on submissions

Fix: Ensure that your app is updated to the latest version available in the App Store. Developers often release updates to fix bugs and improve s... ⇲

Slow issue

Slow authentication and shipping

Fix: If authentication is slow, try logging out of the app and logging back in. This can refresh your session and may speed up the process. Addit... ⇲

Gameplay issue

Sellers intentionally cut prices

Fix: To stay informed about price changes, regularly check the app for updates on your favorite items. You can also set alerts for specific produ... ⇲

Customization issue

Limited functionality for offers

Fix: Familiarize yourself with the app's current offer features by checking the help section or user guide. Understanding how to navigate these f... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.8%

Neutral

6.5%

Bad experience

4.7%

~ from our NLP analysis of 107 combined software ratings.

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Private Data Novelship collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics