fix problems on Livongo [iphone]

—— Run into issues on Livongo? Get help pending when official support gets back to you!

Livongo

Info:

company: Livongo

: http://www.livongo.com/contact.html

: www.livongo.com

Chat with our AI-based Livongo Support

🛠️ Common Livongo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot delete or edit readings

Fix: Currently, the Livongo app does not allow users to delete or edit their readings directly. However, you can keep a separate log (like a note... ⇲

Limited options for logging feelings

Fix: To work around the limited options for logging feelings, consider using a separate journaling app or a notes app on your iPhone. You can cre... ⇲

Syncing issue

Does not sync blood pressure data with Apple Health

Fix: To manually track your blood pressure data, you can use the Apple Health app to input your readings. Open the Health app, tap on 'Health Dat... ⇲

Inconsistent syncing with Apple Health

Fix: Ensure that both the Livongo app and Apple Health have the necessary permissions to sync data. Go to your iPhone's Settings, scroll down to... ⇲

Requires manual sync for data export

Fix: To export your data, regularly check the export feature in the Livongo app. If it requires manual syncing, set a reminder to sync your data... ⇲

Customization issue

Livongo does not support calorie or carb counting

Fix: As a workaround, consider using a dedicated calorie or carb counting app, such as MyFitnessPal or Lose It!, which can help you track your in... ⇲

Limited food logging features

Fix: To enhance your food logging, consider using a separate food diary app that allows for more detailed entries. You can log your meals and sna... ⇲

No way to enter insulin dosages

Fix: Since the app does not support insulin dosage logging, you can keep a manual log in a notes app or a dedicated diabetes management app that... ⇲

No option to log A1C history

Fix: Since the app does not allow for A1C logging, you can maintain a separate record of your A1C results in a notes app or spreadsheet. This wil... ⇲

Livongo does not allow for meal or recipe saving

Fix: As a workaround, use a separate recipe app or notes app to save your favorite meals and recipes. You can refer to this list when planning yo... ⇲

Limited emotional logging options

Fix: To enhance emotional logging, consider using a mood tracking app that allows for more detailed entries. You can log your emotions there and... ⇲

Livongo signs users out randomly

Fix: If the app is signing you out unexpectedly, try clearing the app's cache. Go to your iPhone's Settings, find Livongo, and select 'Clear Cach... ⇲

UI issue

Touchscreen meter is not user-friendly

Fix: If the touchscreen meter is difficult to use, consider reading the user manual for tips on how to navigate it more effectively. Additionally... ⇲

Hardware issue

Blood glucose monitor requires large blood sample

Fix: If the blood glucose monitor requires a larger sample than you prefer, consider discussing with your healthcare provider about alternative m... ⇲

Feedback issue

Limited feedback on food impact

Fix: To gain better insights into how food affects your glucose levels, keep a detailed food diary alongside your readings. Note what you eat and... ⇲

Support issue

Customer service unable to resolve hardware issues

Fix: If you encounter hardware issues, try troubleshooting the device by checking the battery, ensuring all connections are secure, and following... ⇲

Compatibility issue

Livongo lacks modern no-stick glucose monitoring options

Fix: If you prefer no-stick glucose monitoring, research and consider investing in alternative glucose monitoring devices that offer this feature... ⇲

Requires specific hardware, losing previous data

Fix: To avoid losing data when switching hardware, ensure that you regularly sync your data with the app and back it up if possible. Check if the... ⇲

Livongo does not integrate well with other health apps

Fix: To manage your health data more effectively, consider using a health aggregator app that can pull data from multiple sources, including Livo... ⇲

Notifications issue

Email notifications sent to work email

Fix: To change your email notifications, go to the settings within the Livongo app and look for notification preferences. You may be able to upda... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.7%

Neutral

2.6%

Bad experience

1.7%

~ from our NLP analysis of 13,519 combined software ratings.

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Private Data Livongo collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics