fix problems on LiveChat [iphone]

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—— Run into issues on LiveChat? Get help pending when official support gets back to you!

LiveChat - Support & Sell
Info:
company: Text, Inc
: https://www.livechat.com/help/
: www.livechat.com
Chat with our AI-based LiveChat Support
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Messages issue

Enter key does not submit messages

Fix: Check your keyboard settings. Go to Settings > General > Keyboard and ensure that 'Return Key' is set to 'Send' if that option is available... ⇲
 
UI issue

LiveChat design is too sterile

Fix: Explore the app settings for any customization options. Some apps allow you to change themes or color schemes which can make the interface f... ⇲

Missing chatter information

Fix: Check your app settings to ensure that all notifications and information settings are enabled. Go to Settings > Notifications and ensure tha... ⇲

No zoom or rotate for screenshots

Fix: Use the built-in screenshot feature on your iPhone. Press the Side Button and Volume Up button simultaneously to take a screenshot, then edi... ⇲

Overall poor user experience

Fix: Take time to explore all features of the app. Sometimes, user experience improves with familiarity. Check the help section for tips on using... ⇲
 
Bugs issue

Autocorrect disrupts email responses

Fix: Disable autocorrect temporarily while typing emails. Go to Settings > General > Keyboard and toggle off 'Auto-Correction'. This will prevent... ⇲

Canned responses revert to unedited version

Fix: Ensure that you are saving your changes after editing canned responses. Look for a 'Save' button after making edits. OR Try creating a ne... ⇲

LiveChat does not work as intended

Fix: Try restarting the app. Close it completely and then reopen it to see if the issue persists. OR Check for updates in the App Store. Devel... ⇲
 
Payments issue

Terrible billing system

Fix: Review your billing settings in the app. Go to your account settings and check for any discrepancies in your payment information or subscrip... ⇲
 
Support issue

No customer service available

Fix: Check the app for any help or FAQ sections that may provide answers to common issues. This can often be found in the settings or help menu.... ⇲

Support does not resolve issues

Fix: Document your issues clearly and try to provide as much detail as possible when seeking support. This can help in getting a more effective r... ⇲
 
Settings issue

Chat turns on automatically

Fix: Check your app settings for any options related to chat activation. Disable any settings that allow automatic chat activation. OR Log out... ⇲

Accept chats setting turns on automatically

Fix: Check the app settings for any options related to chat acceptance. Disable any settings that allow automatic acceptance of chats. OR Log... ⇲
 
Notifications issue

Constant notification errors

Fix: Check your notification settings for the app. Go to Settings > Notifications > LiveChat and ensure that all notification options are enabled... ⇲

Notifications are unreliable

Fix: Check your internet connection. Unstable connections can affect notification delivery. Ensure you are connected to a reliable Wi-Fi or cellu... ⇲

Notifications not received when active on desktop

Fix: Ensure that the desktop app is properly synced with your mobile app. Log out of both apps and log back in to refresh the connection. OR C... ⇲

New version does not notify of chats

Fix: Check your notification settings in the app. Go to Settings > Notifications and ensure that chat notifications are enabled. OR Try uninst... ⇲

Frequent missed chats

Fix: Ensure that notifications are enabled and that your device is not in Do Not Disturb mode. Check Settings > Do Not Disturb to confirm. OR... ⇲
 
Updates issue

New app lacks features of old app

Fix: Explore the app settings to see if the features are hidden or have been moved to a different section in the new version. OR Look for any... ⇲
 
Compatibility issue

LiveChat not optimized for iPad

Fix: Try using the app in compatibility mode. You can do this by adjusting the display settings on your iPad to run the app in a smaller window.... ⇲
 
Security issue

LiveChat requires phone to be unlocked for notifications

Fix: Check your iPhone settings under Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that notifications are allowed when the p... ⇲
 
Downloads issue

Error messages during download

Fix: Check your internet connection. A weak or unstable connection can cause download errors. Switch to a stronger Wi-Fi network if possible. O... ⇲
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 what users are saying
Good experience
85.1%

Bad experience
13.9%

Neutral
1.0%

~ from our NLP analysis of 101 combined software ratings.

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 Private Data LiveChat collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Diagnostics