fix problems on X Smart Home [iphone]

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—— Run into issues on X Smart Home? Get help pending when official support gets back to you!

X Smart Home
Info:
company: 广州钱柜物联科技有限公司
: http://homeapp.naxclow.com
Chat with our AI-based X Smart Home Support
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Notifications issue

Delayed notifications

Fix: Check your notification settings. Go to Settings > Notifications > X Smart Home and ensure that notifications are enabled and set to 'Immedi... ⇲
 
Network issue

Connection failures

Fix: Restart your router and the device running the app. This can help reset the connection and resolve any temporary issues. OR Check if the... ⇲
 
Camera issue

Poor image quality

Fix: Adjust the camera settings within the app. Look for options related to video quality and set it to the highest available resolution. OR E... ⇲

No motion detection

Fix: Check the motion detection settings in the app. Ensure that motion detection is enabled and that the sensitivity settings are adjusted appro... ⇲

Camera stops working after short time

Fix: Check for any overheating issues. If the camera is overheating, it may shut down to protect itself. Ensure it is in a well-ventilated area.... ⇲

No auto capture feature

Fix: Check the app settings to see if there is an option to enable auto capture. Some apps have this feature hidden in advanced settings. OR A... ⇲
 
Audio issue

No volume control for doorbell

Fix: Check the app settings for any audio options. Some apps have a dedicated section for managing sound settings, including volume control for d... ⇲
 
Payments issue

In-app purchase issues

Fix: Ensure that your payment method is valid and that you have sufficient funds. Go to Settings > [your name] > Payment & Shipping to check your... ⇲
 
Installation issue

Confusing setup process

Fix: Refer to the app's help section or user manual for step-by-step setup instructions. This can often clarify any confusing steps. OR Watch... ⇲
 
Support issue

Language barriers in support

Fix: Use a translation app to help communicate your issues if you need to reach out for support. Google Translate can assist in translating your... ⇲
 
UI issue

X Smart Home icon not appearing on home screen

Fix: Check if the app is hidden in the App Library. Swipe left on your home screen to access the App Library and search for X Smart Home. If foun... ⇲
 
Video issue

Long delay in live video

Fix: Check your internet speed using a speed test app. If your speed is low, consider upgrading your internet plan or optimizing your network set... ⇲
 
Syncing issue

Device binding failures

Fix: Ensure that your device is compatible with the app. Check the app's documentation for a list of supported devices. OR Reset the device yo... ⇲
 
Customization issue

Limited features for the price

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features may be hidden in menus or settings. OR... ⇲
 
Crashes issue

X Smart Home crashes or freezes

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, selecting X Smart Home, and choosing 'Offload App'. This can help fre... ⇲
 
Settings issue

Unclear instructions for use

Fix: Look for a user manual or FAQ section within the app or on the official website. These resources often provide detailed instructions. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
64.9%

Good experience
27.7%

Neutral
7.4%

~ from our NLP analysis of 231 combined software ratings.

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 Private Data X Smart Home collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics

  Cost of Subscriptions
  1. Threeyear2Gcloudstorageservice: $24.99 Three-year 2G cloud storage service
  2. Oneyear 2G cloud service : $19.99 One year 2G cloud storage service
  3. 180 days 2G cloud service: $14.99 180 days 2G cloud service
  4. 90days2G cloud storage service: $9.99 90 days 2G cloud storage service
  5. 30days2G cloud storage service: $6.99 30 days 2G cloud storage service
  6. 7 days2G cloud storage service: $3.99 7 days 2G cloud storage service
  7. Oneyear2Gcloud storage service: $14.99 Oneyear 2G cloud storage service
  8. 3year 2Gcloud storage service: $19.99 Three-year 2G cloud storage service
  9. 180days2Gcloud storage service: $9.99 180 days 2G cloud storage service
  10. 90days2G cloud storage service: $6.99 90days2G cloud storage service