fix problems on Olga's [iphone]

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—— Run into issues on Olga's? Get help pending when official support gets back to you!

Olga's
Info:
company: Paytronix Systems Inc
: https://teamschostak.qualtrics.com/jfe/form/SV_6EevqvxGvUo7b8O
: www.olgas.com
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Downloads issue

Olga's fails to download or update

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check available space. If storage i... ⇲
 
Login issue

Account login problems

Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you have forgotten your password, use t... ⇲

Issues with Face ID and password resets

Fix: Ensure that Face ID is enabled for the app in your iPhone settings. Go to Settings > Face ID & Passcode and check if the app is listed under... ⇲
 
Account issue

Rewards points not redeemable

Fix: Verify that you have enough points to redeem a reward. Check the rewards section in the app to see the minimum points required for redemptio... ⇲

Missing items in orders

Fix: Before finalizing your order, double-check the order summary to ensure all items are included. This can help catch any missing items before... ⇲

Cold food upon pickup

Fix: When placing your order, specify a pickup time that allows for the food to be prepared fresh. If possible, choose a time that is closer to y... ⇲

Inconsistent order preparation

Fix: When placing your order, specify any preferences clearly in the notes section to help ensure consistency in preparation. OR If you receiv... ⇲

Olga's does not allow guest orders

Fix: If you want to place a guest order, check if there is an option to create a temporary account or use a guest checkout feature in the app set... ⇲

Points deducted without order placement

Fix: Check your account activity to see if there are any recent transactions that may have caused points to be deducted. This can help clarify an... ⇲
 
Crashes issue

Olga's crashes or closes unexpectedly

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the app, and check for any available updates. OR I... ⇲
 
UI issue

Difficult navigation and user interface

Fix: Familiarize yourself with the app layout by exploring each section. Take note of where key features are located, such as the menu, order his... ⇲
 
Payments issue

Automatic tips added without consent

Fix: Check the app settings to see if there is an option to disable automatic tipping. This may be found under payment or tip settings. OR Whe... ⇲
 
Customization issue

Customization requests not followed

Fix: When customizing your order, be as specific as possible in the notes section. Clearly state any modifications you want to ensure they are un... ⇲
 
Bugs issue

Error messages during checkout

Fix: Ensure that all required fields are filled out correctly. Double-check your payment information and delivery address for any errors. OR I... ⇲
 
Support issue

Inability to contact support through app

Fix: Look for alternative contact methods, such as a phone number or email address for customer support, which may be listed on the restaurant's... ⇲

Rude customer service interactions

Fix: Remain calm and polite during interactions, even if the service is not satisfactory. This can sometimes lead to a more positive outcome. O... ⇲
 
Slow issue

Long wait times for service

Fix: Try to place your order during off-peak hours when the restaurant is less busy. This can help reduce wait times for both pickup and service.... ⇲
 
Updates issue

Olga's does not reflect restaurant hours accurately

Fix: Check the restaurant's official website or social media pages for the most current hours of operation, as these may differ from what is disp... ⇲
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 what users are saying
Good experience
78.1%

Bad experience
18.9%

Neutral
3.0%

~ from our NLP analysis of 1,004 combined software ratings.

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 Private Data Olga's collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics