fix problems on TinoSec [iphone]

—— Run into issues on TinoSec? Get help pending when official support gets back to you!

TinoSec

Info:

company: Shenzhen Yueying Industry Co., Ltd.

: https://www.tinosec.com

Chat with our AI-based TinoSec Support

🛠️ Common TinoSec Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

TinoSec freezes on registration

Fix: 1. Restart the app: Close the TinoSec app completely and reopen it. This can often resolve temporary glitches. 2. Check for updates: Go to... ⇲

TinoSec stuck on white screen

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to see all open apps, then swipe TinoSec of... ⇲

Compatibility issue

No PC app available

Fix: 1. Use the mobile app: Since there is no PC app, utilize the TinoSec mobile app for all functionalities. Ensure you have the latest version... ⇲

UI issue

Cannot delete single videos

Fix: 1. Check app settings: Look for a 'Manage Videos' or 'Edit' option within the app that may allow you to select and delete individual videos.... ⇲

No indication of full charge

Fix: 1. Check battery settings: Go to your iPhone settings, then Battery, and see if there are any settings related to battery notifications for... ⇲

Storage issue

Requires reformatting SD card to delete videos

Fix: 1. Backup your videos: Before reformatting, ensure you back up any important videos to another device or cloud storage. 2. Reformat the SD... ⇲

Settings issue

Sensitivity issues with motion detection

Fix: 1. Adjust sensitivity settings: Open the TinoSec app, navigate to the settings, and look for motion detection sensitivity options. Adjust th... ⇲

Sharing device is difficult

Fix: 1. Check sharing settings: In the TinoSec app, navigate to the settings and look for a 'Share Device' option. Follow the prompts to share ac... ⇲

Network issue

Camera goes offline frequently

Fix: 1. Check Wi-Fi connection: Ensure that your camera is within range of your Wi-Fi network and that the signal is strong. 2. Restart the came... ⇲

Inability to connect camera after setup

Fix: 1. Restart the camera and app: Power cycle the camera and force close the TinoSec app, then reopen it and try to connect again. 2. Check Wi... ⇲

Support issue

Customer service response is slow

Fix: 1. Use in-app help: Check if the TinoSec app has a help or FAQ section that can provide immediate answers to common questions. 2. Look for... ⇲

Crashes issue

TinoSec crashes when accessing recordings

Fix: 1. Clear app cache: Go to your iPhone settings, find TinoSec, and clear the cache or data to resolve potential corruption issues. 2. Reinst... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

54.7%

Bad experience

35.9%

Neutral

9.4%

~ from our NLP analysis of 181 combined software ratings.

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Private Data TinoSec collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics