fix problems on Abu Dhabi Taxi [iphone]

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Abu Dhabi Taxi
Info:
company: Abu Dhabi Integrated Transport Centre
: https://itc.gov.ae/
Chat with our AI-based Abu Dhabi Taxi Support
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Loading issue

Abu Dhabi Taxi spins without booking a driver

Fix: 1. Close the app completely by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. 2. Check f... ⇲
 
Notifications issue

No taxis available notification despite visible taxis

Fix: 1. Refresh the app by pulling down on the screen to reload the available taxis. 2. Check your location settings to ensure the app is accura... ⇲
 
UI issue

Drivers confused about pick-up location

Fix: 1. Use the app's feature to share your live location with the driver, if available. This can help clarify your exact pick-up point. 2. When... ⇲

Map picture unclear

Fix: 1. Zoom in and out on the map to see if the clarity improves. 2. Ensure that your internet connection is stable, as a poor connection can a... ⇲

Inability to cancel rides after booking

Fix: 1. Check if there is a specific time frame for cancellations in the app's terms. If you are within that time frame, try tapping the cancella... ⇲
 
Slow issue

Live location updates slow

Fix: 1. Check your internet connection. A weak connection can slow down live updates. Switch between Wi-Fi and cellular data to see if performanc... ⇲
 
Registration issue

Limited phone number registration options

Fix: 1. Check if you can use an international format for your phone number when registering. 2. If the app allows, try using a different phone n... ⇲

Cannot create account with non-local phone numbers

Fix: 1. Try using an international format for your phone number when registering. 2. If possible, use a local SIM card or a friend's local numbe... ⇲
 
Payments issue

Payment system frequently down

Fix: 1. Check your internet connection to ensure it is stable when attempting to make a payment. 2. Try using a different payment method if avai... ⇲
 
Bugs issue

Abu Dhabi Taxi fails to confirm bookings

Fix: 1. Ensure that you have a stable internet connection when booking a ride. 2. Restart the app and try booking again, ensuring all details ar... ⇲

Cancellation process unreliable

Fix: 1. Document the cancellation process by taking screenshots if it fails. This can help in case you need to address the issue later. 2. Try c... ⇲

Drivers do not follow GPS directions

Fix: 1. If you notice the driver is not following GPS directions, politely ask them to follow the route provided by the app. 2. Use the app's fe... ⇲
 
Support issue

Drivers not trained to use app features

Fix: 1. Provide feedback to the driver directly if they seem confused about the app features. This can help them learn for future rides. 2. If p... ⇲
 
Compatibility issue

Abu Dhabi Taxi does not work outside city center

Fix: 1. Check the app's coverage area in the settings or help section to confirm if your location is supported. 2. If you are outside the covera... ⇲

Issues with app on iPhone iOS 18

Fix: 1. Ensure that the app is updated to the latest version compatible with iOS 18. Check the App Store for updates. 2. Restart your iPhone to... ⇲
 
Customization issue

No option to add tip for drivers

Fix: 1. Check the app settings or payment options to see if there is a hidden feature for tipping. 2. If no option exists, consider giving cash... ⇲
 
Freezing issue

Abu Dhabi Taxi freezes or hangs

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. 2. Restart your... ⇲
 
Syncing issue

Inconsistent communication between app and drivers

Fix: 1. Ensure that notifications are enabled for the app. Go to 'Settings' > 'Notifications' and check that notifications for Abu Dhabi Taxi are... ⇲
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 what users are saying
Good experience
90.2%

Bad experience
6.8%

Neutral
3.0%

~ from our NLP analysis of 1,366 combined software ratings.

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 Private Data Abu Dhabi Taxi collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics