fix problems on HKTVmall [iphone]

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—— Run into issues on HKTVmall? Get help pending when official support gets back to you!

HKTVmall – 網上購物
Info:
company: Hong Kong Technology Venture Company Limited
: http://www.hktv.com.hk
Chat with our AI-based HKTVmall Support
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Support issue

Hidden customer service

Fix: Look for a 'Help' or 'Support' section within the app. This is often found in the settings or main menu. There may be FAQs or a chat feature... ⇲
 
Bugs issue

Inadequate app functionality

Fix: Ensure that you have the latest version of the app installed. Go to the App Store, search for HKTVmall, and check for updates. Developers of... ⇲
 
Ads issue

Non-dismissable pop-up ads

Fix: Check the app settings for any options to disable ads or reduce their frequency. Some apps offer a premium version that removes ads for a fe... ⇲

Forced advertisement viewing

Fix: If the app requires you to watch ads to access certain features, try to complete the ad quickly and then use the app as intended. This is of... ⇲
 
Slow issue

Slow cart refresh

Fix: Try clearing the app's cache. Go to your iPhone settings, find the HKTVmall app, and select 'Clear Cache' if available. This can help improv... ⇲
 
Loading issue

Slow page loading compared to browser

Fix: Check your internet connection. A weak Wi-Fi signal can cause slow loading times. Try switching to a different network or resetting your rou... ⇲
 
Crashes issue

Blank screen before crashing

Fix: Force close the app by swiping it away in the app switcher and then reopening it. This can sometimes resolve temporary glitches. OR If th... ⇲
 
Payments issue

Payment issues for non-HK cards

Fix: Check if the app has specific settings for international payments. Sometimes, you may need to enable international transactions with your ba... ⇲

Limited payment options

Fix: Check the app's payment settings to see if there are any options to add or select different payment methods. Sometimes, you can link additio... ⇲
 
Login issue

Stuck login screen

Fix: Ensure that you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Compatibility issue

Inaccessible for overseas users

Fix: If you are overseas, try using a VPN to access the app as if you were in Hong Kong. This may help you bypass regional restrictions. OR Ch... ⇲

Confusing app availability

Fix: Review the app's description in the App Store for any notes on availability in specific regions. This can help clarify if the app is intende... ⇲

Lack of content in US region

Fix: If you are in the US and find limited content, check if the app has a region setting that can be adjusted to show more relevant products.... ⇲

No clear app description for region restrictions

Fix: Look for user reviews or forums discussing the app's availability in different regions. This can provide insights from other users who have... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.7%

Bad experience
7.4%

Neutral
2.8%

~ from our NLP analysis of 390 combined software ratings.

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 Private Data HKTVmall collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics