fix problems on WatchMate [iphone]

—— Run into issues on WatchMate? Get help pending when official support gets back to you!

WatchMate

Info:

company: Garmin New Zealand Ltd

: https://support.vespermarine.com

: www.vespermarine.com

Chat with our AI-based WatchMate Support

🛠️ Common WatchMate Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

AIS tracks plot at wrong distance

Fix: Check the settings within the WatchMate app to ensure that the distance units are set correctly (nautical miles vs. statute miles). Go to Se... ⇲

Cannot enter or see anchor coordinates

Fix: Ensure that you are in the correct section of the app where anchor coordinates can be entered. Look for a dedicated 'Anchors' or 'Waypoints'... ⇲

Settings issue

Distance limits too large

Fix: Check the app settings to see if there is an option to adjust the distance limits. Navigate to Settings > Distance Limits and see if you can... ⇲

No ability to silence AIS target

Fix: Check the app settings for an option to mute or silence AIS targets. Navigate to Settings > AIS Settings and look for a mute option. If it i... ⇲

Crashes issue

WatchMate requires frequent force close

Fix: Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. An... ⇲

Notifications issue

No alarm history

Fix: Check the app settings to see if there is an option to enable alarm history. Navigate to Settings > Alarms and ensure that the history featu... ⇲

Bugs issue

Basic AIS functionality

Fix: Ensure that you have the latest version of the app installed, as updates often include improvements to functionality. Check the App Store fo... ⇲

Network issue

Random WiFi connection issues

Fix: Ensure that your iPhone is connected to a stable WiFi network. Go to Settings > WiFi and check the connection status. If the connection is w... ⇲

WatchMate shows 'No Internet Connection' when connecting

Fix: Check your internet connection by opening a web browser and trying to load a website. If there is no connection, troubleshoot your WiFi or c... ⇲

Limited functionality without internet connection

Fix: Familiarize yourself with the offline features of the app. Check the user manual or help section to see what functionalities are available w... ⇲

Compatibility issue

iPhone and iPad do not connect to Vesper XB-8000

Fix: Ensure that Bluetooth is enabled on both your iPhone/iPad and the Vesper XB-8000. Go to Settings > Bluetooth and toggle it on. Then, try pai... ⇲

Inability to use WatchMate app

Fix: Ensure that the app is updated to the latest version. Go to the App Store, search for WatchMate, and check for updates. If an update is avai... ⇲