fix problems on Сільпо [iphone]

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—— Run into issues on Сільпо? Get help pending when official support gets back to you!

Сільпо – доставка продуктів
Info:
company: SILPO-FOOD LLC
: https://silpo.ua/about/mobileapp
: silpo.ua
Chat with our AI-based Сільпо Support
   Hello! How can I assist you?  

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UI issue

Difficult navigation due to lack of English support

Fix: Change the language settings on your iPhone to Ukrainian or Russian if you are comfortable with those languages. This may help the app funct... ⇲
 
Payments issue

Payment processing issues

Fix: Ensure that your payment method is valid and has sufficient funds. Check your bank account or card details to confirm that everything is in... ⇲

Inability to purchase gift cards in the app

Fix: Check if there are any updates available for the app. Sometimes, features like gift card purchases are added in newer versions. OR Consid... ⇲
 
Bugs issue

Bonus amount discrepancies at cashiers

Fix: Before checking out, verify your bonus balance in the app. Take a screenshot of your bonus amount to show the cashier if discrepancies arise... ⇲

Delivery section is non-functional

Fix: Try refreshing the app or logging out and back in. This can sometimes reset the delivery section and make it functional again. OR Check i... ⇲

Confusing rules regarding bonuses

Fix: Review the bonus program details in the app or on the website. Look for a FAQ section that may clarify the rules and how bonuses are earned... ⇲
 
Network issue

Internet connection errors

Fix: Check your Wi-Fi or mobile data connection. Ensure you have a stable internet connection by testing other apps or websites. If the connectio... ⇲
 
Slow issue

Slow QR code opening

Fix: Ensure that your camera lens is clean and unobstructed. A dirty lens can slow down the QR code scanning process. OR Try manually entering... ⇲
 
Crashes issue

Сільпо crashes after update

Fix: Delete the app and reinstall it from the App Store. This can resolve issues caused by corrupted files during the update process. OR Check... ⇲
 
Messages issue

SMS verification code not received

Fix: Ensure that your phone number is entered correctly in the app. Double-check for any typos or missing digits. OR Try requesting the verifi... ⇲
 
Compatibility issue

Inability to add bonus card to Apple Wallet

Fix: Check if the app has an option to export or share the bonus card. If it does, use that feature to add it to your Apple Wallet. OR Manuall... ⇲
 
Support issue

No support for US phone numbers

Fix: If you have a Ukrainian or Russian phone number, consider using that for registration. You can then use the app as intended. OR If you ne... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.7%

Bad experience
9.0%

Neutral
1.3%

~ from our NLP analysis of 534 combined software ratings.

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 Private Data Сільпо collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics