fix problems on NestWatch [iphone]

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—— Run into issues on NestWatch ? Get help pending when official support gets back to you!

NestWatch by the Cornell Lab
Info:
company: Cornell University
: http://nestwatch.org/nw/contact
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Bugs issue

Submit button doesn't work after first entry

Fix: If the submit button is unresponsive, try restarting the app. Close it completely and reopen it. If that doesn't work, check if there are an... ⇲
 
Login issue

NestWatch logs out every time it closes

Fix: To prevent the app from logging you out, ensure that you are using the latest version of the app. Check for updates in the App Store. If the... ⇲

Login issues

Fix: If you're experiencing login issues, ensure that you are entering the correct username and password. If you've forgotten your password, use... ⇲
 
Crashes issue

NestWatch constantly glitches and crashes

Fix: If the app is glitching or crashing frequently, try restarting your iPhone. This can clear temporary files and refresh the system, which may... ⇲

Crashes with full signal

Fix: If the app crashes even with a full signal, try resetting your network settings. Go to Settings > General > Reset > Reset Network Settings.... ⇲
 
Freezing issue

NestWatch freezes during use

Fix: If the app freezes, try force-closing it by double-tapping the Home button (or swiping up from the bottom of the screen) and swiping up on t... ⇲
 
Uploads issue

Cannot upload photos during initial entry

Fix: If you cannot upload photos, ensure that the app has permission to access your photos. Go to Settings > Privacy > Photos, find NestWatch, an... ⇲
 
Compatibility issue

NestWatch prone to locking up on iPad Air 2

Fix: If the app locks up on your iPad Air 2, ensure that your iPad is running the latest version of iOS. Go to Settings > General > Software Upda... ⇲
 
Updates issue

NestWatch won't open after update

Fix: If the app won't open after an update, try restarting your iPhone. This can help reset any issues caused by the update. If it still doesn't... ⇲
 
Syncing issue

Syncing offline data issue

Fix: If you're having trouble syncing offline data, ensure that you have a stable internet connection when trying to sync. If you're in a low-sig... ⇲
 
Screen issue

Blank screen on opening app

Fix: If the app opens to a blank screen, try force-closing the app and reopening it. If that doesn't work, restart your iPhone to clear any tempo... ⇲
 
UI issue

Anxiety-inducing user experience

Fix: If the app's user experience is causing anxiety, consider taking breaks while using the app. Set a timer for short intervals to limit your u... ⇲
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 what users are saying
Good experience
71.4%

Bad experience
28.6%

Neutral
0.0%

~ from our NLP analysis of 14 combined software ratings.

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 Private Data NestWatch collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data