fix problems on Hurb [iphone]

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—— Run into issues on Hurb? Get help pending when official support gets back to you!

Hurb - Hotels & Resorts
Info:
company: HURB TECHNOLOGIES S.A.
: https://help.hurb.com/hc/en-us
Chat with our AI-based Hurb Support
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Support issue

No phone support available

Fix: Look for alternative contact methods within the app, such as live chat or social media channels, which may offer faster responses than tradi... ⇲

Poor communication in multiple languages

Fix: Change the app's language settings to your preferred language if available, which may improve clarity in communication. OR Use translatio... ⇲

No response to emails

Fix: Try sending a follow-up email if you haven’t received a response within a few days, and ensure you are using the correct email address provi... ⇲

Limited customer service hours

Fix: Check the app for the specific hours of operation for customer service and plan your inquiries accordingly. OR Utilize the app's help sec... ⇲

Inaccessible help desk

Fix: Look for alternative support options within the app, such as live chat or community forums, which may provide assistance when the help desk... ⇲

Long wait times for chat support

Fix: Try reaching out during off-peak hours when support may be less busy, which could result in shorter wait times. OR If chat support is slo... ⇲
 
Payments issue

Delayed or no refunds

Fix: Keep a detailed record of your transaction, including dates and amounts, and follow up through the app's support channels to inquire about y... ⇲

Discrepancies in charged amounts

Fix: Review your booking details and compare them with your bank statement. If there are discrepancies, document them and prepare to discuss them... ⇲

Unclear refund policies

Fix: Review the refund policy section in the app or on the website to understand the terms and conditions related to refunds. OR If the policy... ⇲
 
Syncing issue

Inconsistent booking confirmations

Fix: After making a booking, check your email (including spam/junk folders) for confirmation. If you don’t receive one, take a screenshot of your... ⇲

Hurb does not reflect actual reservations

Fix: Log out of the app and log back in to refresh your reservation status. This can sometimes resolve display issues. OR Check your email for... ⇲

Unreliable reservation status

Fix: Regularly check the app for updates on your reservation status, especially as your travel date approaches. OR Keep a copy of your booking... ⇲
 
UI issue

Confusing cancellation process

Fix: Review the cancellation policy for your specific booking, which is usually found in the app or on the confirmation email, to understand the... ⇲

Hurb design does not facilitate easy navigation

Fix: Familiarize yourself with the app layout by exploring different sections and features, which may help improve your navigation experience.... ⇲

Inability to cancel reservations easily

Fix: Check the cancellation policy for your booking and follow the outlined steps carefully to cancel your reservation. OR If the cancellation... ⇲
 
Bugs issue

Misleading information about bookings

Fix: Always double-check the details of your booking before finalizing it, including dates, prices, and amenities, to ensure accuracy. OR If y... ⇲

Frequent errors in booking details

Fix: Before finalizing a booking, carefully review all details to ensure accuracy, and take screenshots of the information for your records. OR... ⇲
 
Messages issue

No confirmation emails sent

Fix: Check your email settings and ensure that emails from the app are not being filtered into spam or junk folders. OR If you do not receive... ⇲
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 what users are saying
Good experience
72.4%

Bad experience
25.3%

Neutral
2.2%

~ from our NLP analysis of 312 combined software ratings.

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 Private Data Hurb collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Usage Data
    • Diagnostics