fix problems on Chelly [iphone]

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—— Run into issues on Chelly? Get help pending when official support gets back to you!

Chelly: 3D Avatar video editor
Info:
company: Lenged Inc.
: https://www.lenged.co.kr
Chat with our AI-based Chelly Support
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Customization issue

Limited KPOP dance options

Fix: Explore the app's community features, if available, to see if users have shared additional dance options or routines. This can expand your c... ⇲

Inability to add multiple characters

Fix: Check if there are any updates or settings within the app that might allow for multiple character additions. Sometimes, features are hidden... ⇲

Lack of realistic backgrounds and poses

Fix: Explore third-party resources for realistic backgrounds and poses that can be imported into the app. Websites like Unsplash or Pexels offer... ⇲

Limited 3D effects and animations

Fix: Check for any updates or additional content packs that may be available for purchase or download within the app. Sometimes, developers relea... ⇲
 
Audio issue

Audio issues with sound length

Fix: Ensure that the audio files you are using are compatible with the app. Try using standard formats like MP3 or WAV, as other formats may caus... ⇲
 
Camera issue

Camera sensitivity issues

Fix: Calibrate the camera settings within the app. Look for sensitivity settings in the camera options and adjust them to see if it improves resp... ⇲

Zooming issues when adjusting camera

Fix: Practice using pinch-to-zoom gestures slowly to see if it improves control. Sometimes, sensitivity can be adjusted in the settings. OR If... ⇲
 
Glitches issue

Glitches when reconnecting avatar

Fix: Restart the app and try reconnecting the avatar again. Sometimes, a simple restart can clear temporary glitches. OR Check for any updates... ⇲
 
Compatibility issue

Incompatibility with certain devices

Fix: Check the app's compatibility requirements in the App Store description. Ensure your device meets the minimum specifications needed to run t... ⇲
 
Search issue

Missing search tab for templates

Fix: Explore the app's menus thoroughly to see if the search function is located in a different section than expected. Sometimes, features are re... ⇲
 
Backup issue

No option to save projects

Fix: Check if there is an auto-save feature in the app settings. Ensure it is enabled to prevent loss of work. OR As a workaround, take screen... ⇲
 
Uploads issue

Inability to import custom motions

Fix: Review the app's documentation or help section to see if there are specific formats or requirements for importing motions. Ensure your files... ⇲
 
Updates issue

New update causes loss of video progress

Fix: Before updating, always back up your projects if the app allows it. Check for a backup option in the settings. OR If you experience loss... ⇲
 
Login issue

Age restriction issues during login

Fix: Ensure that the age entered during account creation is accurate. If you mistakenly entered the wrong age, try to reset your account or conta... ⇲
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 what users are saying
Good experience
80.4%

Bad experience
11.2%

Neutral
8.4%

~ from our NLP analysis of 107 combined software ratings.

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 Private Data Chelly collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics