fix problems on Air NZ [iphone]

​

—— Run into issues on Air NZ? Get help pending when official support gets back to you!

Air NZ
Info:
company: Air New Zealand
: https://www.airnewzealand.co.nz/air-nz-app
: www.airnewzealand.co.nz
Chat with our AI-based Air NZ Support
   Hello! How can I assist you?  

characters left:
 
Settings issue

Inability to save Airpoints cards in Apple Wallet

Fix: Check if the Air NZ app has the option to add Airpoints cards to Apple Wallet. If not, you can manually add the card by taking a screenshot... ⇲

Old flight records cannot be deleted

Fix: Check if there is an option in the app settings to manage or delete flight history. If not, consider reaching out to customer support for as... ⇲
 
Crashes issue

Air NZ crashes on startup

Fix: Force close the app by swiping up from the bottom of the screen and swiping the Air NZ app off the screen. Then, reopen the app. If it still... ⇲
 
UI issue

Difficult navigation for multi-city bookings

Fix: Familiarize yourself with the app's layout by exploring the different sections. Use the search function to quickly find multi-city booking o... ⇲

Difficulties with seat selection

Fix: Try selecting seats during different times of the day when the app may be less busy, or use the website for a more stable experience. OR... ⇲
 
Compatibility issue

Inconsistent performance between app and website

Fix: Use the app for specific tasks like checking flight status and the website for others like booking or managing reservations. This can help m... ⇲
 
Support issue

Poor customer service response times

Fix: Utilize the app's FAQ section for common queries, which may provide quicker answers than waiting for customer service. OR Try reaching ou... ⇲

Unhelpful chatbot responses

Fix: Try rephrasing your questions or using specific keywords to get better responses from the chatbot. OR If the chatbot is unhelpful, switch... ⇲

Long hold times for customer service

Fix: Try reaching out to customer service during off-peak hours to potentially reduce wait times. OR Utilize the app's FAQ section or communit... ⇲
 
Updates issue

Limited functionality for changing airline membership

Fix: Check if the app allows you to manage your membership settings under your profile. If not, use the website for more comprehensive options.... ⇲

Lack of Covid reporting section

Fix: Stay updated on travel restrictions and requirements through official government websites or the airline's website, as the app may not have... ⇲

Misleading information about lounge availability

Fix: Double-check lounge availability on the airline's website or through official channels to confirm access before your flight. OR If you en... ⇲
 
Account issue

Inability to check in via app

Fix: Ensure that you are within the check-in window (usually 24 hours before departure). If you are, try restarting the app or your device. OR... ⇲
 
Payments issue

High service fees for online actions

Fix: Review the fees associated with each action in the app and consider if there are alternative methods (like in-person check-in) that may incu... ⇲
 
Bugs issue

Air NZ does not remember previously entered information

Fix: Check your app settings to ensure that autofill options are enabled. This may help the app remember your information for future use. OR M... ⇲

Frequent errors when trying to assign seats

Fix: Ensure you have a stable internet connection and try again later, as server issues may cause errors during peak times. OR If errors persi... ⇲
 
Screen issue

Screen display issues in portrait mode

Fix: Try rotating your device to landscape mode to see if the display issues persist. If they do, check for app updates that may address this pro... ⇲
 
Offline issue

No offline access to Airpoints cards

Fix: Take a screenshot of your Airpoints card and save it in your Photos app for offline access when needed. OR Check if the app has an option... ⇲
 
Tracking issue

Inability to track bag tags

Fix: Use the app to check your flight status and baggage claim information, as tracking may not be available directly in the app. OR Keep your... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
91.1%

Bad experience
6.5%

Neutral
2.5%

~ from our NLP analysis of 5,836 combined software ratings.

 Switch to these Alternatives:
PayMyPark
CamperMate Australia & NZ
Auckland Airport official app
Rankers Camping NZ
Roadtrip Gas Price Calculator
YourRide - NZ Taxi App
GO Rentals NZ
thl Roadtrip
Goki
Virgin Australia entertainment

 Private Data Air NZ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics