Fix Air NZ errors on iphone

Experiencing issues? Solve common Air NZ problems instantly.
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Settings
Inability to save Airpoints cards in Apple Wallet

🛠️ Check if the Air NZ app has the option to add Airpoints cards to Apple Wallet. If not, you can manua... show fix »
Old flight records cannot be deleted

🛠️ Check if there is an option in the app settings to manage or delete flight history. If not, consider... show fix »
 
Crashes
App crashes on startup

🛠️ Force close the app by swiping up from the bottom of the screen and swiping the Air NZ app off the s... show fix »
 
UI
Difficult navigation for multi-city bookings

🛠️ Familiarize yourself with the app's layout by exploring the different sections. Use the search funct... show fix »
Difficulties with seat selection

🛠️ Try selecting seats during different times of the day when the app may be less busy, or use the webs... show fix »
 
Compatibility
Inconsistent performance between app and website

🛠️ Use the app for specific tasks like checking flight status and the website for others like booking o... show fix »
 
Support
Poor customer service response times

🛠️ Utilize the app's FAQ section for common queries, which may provide quicker answers than waiting for... show fix »
Unhelpful chatbot responses

🛠️ Try rephrasing your questions or using specific keywords to get better responses from the chatbot.... show fix »
Long hold times for customer service

🛠️ Try reaching out to customer service during off-peak hours to potentially reduce wait times. OR U... show fix »
 
Updates
Limited functionality for changing airline membership

🛠️ Check if the app allows you to manage your membership settings under your profile. If not, use the w... show fix »
Lack of Covid reporting section

🛠️ Stay updated on travel restrictions and requirements through official government websites or the air... show fix »
Misleading information about lounge availability

🛠️ Double-check lounge availability on the airline's website or through official channels to confirm ac... show fix »
 
Account
Inability to check in via app

🛠️ Ensure that you are within the check-in window (usually 24 hours before departure). If you are, try... show fix »
 
Payments
High service fees for online actions

🛠️ Review the fees associated with each action in the app and consider if there are alternative methods... show fix »
 
Bugs
App does not remember previously entered information

🛠️ Check your app settings to ensure that autofill options are enabled. This may help the app remember... show fix »
Frequent errors when trying to assign seats

🛠️ Ensure you have a stable internet connection and try again later, as server issues may cause errors... show fix »
 
Screen
Screen display issues in portrait mode

🛠️ Try rotating your device to landscape mode to see if the display issues persist. If they do, check f... show fix »
 
Offline
No offline access to Airpoints cards

🛠️ Take a screenshot of your Airpoints card and save it in your Photos app for offline access when need... show fix »
 
Tracking
Inability to track bag tags

🛠️ Use the app to check your flight status and baggage claim information, as tracking may not be availa... show fix »
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 Contact Support
Developer:
Air New Zealand
Email:
  https://www.airnewzealand.co.nz/air-nz-app
Website:
🌐 www.airnewzealand.co.nz
Terms/Privacy:
⚔️ https://www.airnewzealand.co.nz/privacy
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 Private Data Air NZ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
91.1%

Negative experience
6.5%

Neutral
2.5%

~ from our NLP analysis of 5,836 combined software ratings.