fix problems on Prelude Connect [iphone]

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—— Run into issues on Prelude Connect? Get help pending when official support gets back to you!

Prelude Connect
Info:
company: Prelude Fertility
: https://preludeconnect.com/support
: preludeconnect.com
Chat with our AI-based Prelude Connect Support
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Crashes issue

Frequent crashes

Fix: Update the app to the latest version. Go to the App Store, search for 'Prelude Connect', and tap 'Update' if an update is available. This ca... ⇲
 
Slow issue

Slow loading times

Fix: Close other apps running in the background to free up memory. Double-tap the Home button (or swipe up from the bottom of the screen on newer... ⇲
 
UI issue

Error when opening certain tabs

Fix: Try restarting the app. Close it completely and reopen it to see if the issue persists. If it does, consider reinstalling the app as mention... ⇲

Inability to view important information

Fix: Check if the app has a refresh option. Pull down on the screen to refresh the content and see if the information appears. OR Ensure that... ⇲

Limited visibility of lab results

Fix: Check if there are any filters applied in the app that may be limiting the visibility of lab results. Look for filter options and reset them... ⇲

Poorly designed user experience

Fix: Familiarize yourself with the app's layout and features by exploring the help section or user guide, if available. OR Provide feedback th... ⇲
 
Uploads issue

Documents upload issues

Fix: Ensure that you have a stable internet connection. If the upload fails, try switching to a different Wi-Fi network or using cellular data if... ⇲
 
Messages issue

Messages disappearing

Fix: Check if the app has a message archive feature. Sometimes messages may be archived instead of deleted. Look for an 'Archived' or 'Hidden' se... ⇲
 
Security issue

Unauthorized user errors

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve authorization issues. OR Check if you are using th... ⇲
 
Login issue

Login issues

Fix: Reset your password if you are unable to log in. Use the 'Forgot Password' feature on the login screen to receive a reset link via email.... ⇲

Session expiration errors

Fix: Log out of the app and log back in to refresh your session. This can help resolve session-related issues. OR Check your internet connecti... ⇲
 
Support issue

Poor customer support

Fix: Utilize the app's help or FAQ section for self-service support. Many common issues are addressed there. OR Check online forums or communi... ⇲
 
Syncing issue

No way to transfer appointments to calendar

Fix: Manually add appointments to your calendar by copying the details from the app and pasting them into your calendar app. OR Check if the a... ⇲
 
Account issue

Inconsistent access to partner information

Fix: Ensure that you are logged into the correct account that has access to partner information. Log out and log back in if necessary. OR Chec... ⇲

Password reset issues

Fix: Ensure you are checking the correct email for the password reset link. Sometimes it may go to your spam or junk folder. OR If the reset l... ⇲
 
Glitches issue

Glitches in user interface

Fix: Restart the app to see if the glitches persist. Sometimes a simple restart can resolve UI issues. OR Reinstall the app to ensure you have... ⇲
 
Features issue

Missing essential features

Fix: Check the app's settings or help section to see if the features are hidden or require activation. OR Look for any updates to the app that... ⇲
 
Notifications issue

Lack of push notifications

Fix: Ensure that push notifications are enabled in both the app settings and your iPhone settings. Go to 'Settings', find 'Prelude Connect', and... ⇲
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 what users are saying
Good experience
62.3%

Neutral
26.7%

Bad experience
11.0%

~ from our NLP analysis of 958 combined software ratings.

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 Private Data Prelude Connect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics