fix problems on ECOVACS HOME [iphone]

​

—— Run into issues on ECOVACS HOME? Get help pending when official support gets back to you!

ECOVACS HOME
Info:
company: Ecovacs
: http://www.ecovacs.com
Chat with our AI-based ECOVACS HOME Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Mapping process is difficult and inconsistent

Fix: 1. Ensure the robot vacuum is fully charged before starting the mapping process to avoid interruptions. 2. Clear the area of obstacles that... ⇲

ECOVACS HOME design is confusing and counterintuitive

Fix: 1. Spend some time exploring the app's interface to familiarize yourself with its layout and features. 2. Look for online tutorials or user... ⇲

ECOVACS HOME has portions in different languages

Fix: 1. Check the app's language settings and ensure it is set to your preferred language. 2. If the app does not support a single language thro... ⇲
 
Customization issue

Cannot modify or recreate maps easily

Fix: 1. Use the app's map reset feature to clear the current map and start a new mapping process. 2. Ensure the robot is placed in a central loc... ⇲

Inability to add or remove interior walls on maps

Fix: 1. Use physical barriers or furniture to block areas you want to restrict the robot from entering. 2. Check if the app has a feature for se... ⇲

ECOVACS HOME does not allow for custom room settings

Fix: 1. Use the app's scheduling feature to set different cleaning times for different areas, effectively creating custom room settings. 2. Phys... ⇲
 
Syncing issue

ECOVACS HOME frequently forgets saved maps

Fix: 1. Ensure the app is updated to the latest version, as updates often fix bugs related to map saving. 2. Avoid turning off the robot or the... ⇲

ECOVACS HOME fails to save cleaning progress

Fix: 1. Ensure the app is updated to the latest version, as updates often fix bugs related to saving progress. 2. Avoid interrupting the cleanin... ⇲
 
Network issue

Frequent connectivity issues

Fix: 1. Ensure your WiFi signal is strong and stable where the robot operates. Consider using a WiFi extender if necessary. 2. Restart your rout... ⇲
 
Battery issue

ECOVACS HOME requires multiple charges for large areas

Fix: 1. Divide the cleaning task into smaller sections and schedule them separately to allow the robot to recharge between sessions. 2. Ensure t... ⇲
 
Support issue

Limited customer support for app issues

Fix: 1. Utilize online forums and communities where other users might have shared solutions to similar issues. 2. Refer to the app's FAQ or help... ⇲

ECOVACS HOME has poor documentation and tutorials

Fix: 1. Search for online tutorials or user guides created by other users or tech enthusiasts. 2. Join online forums or communities where users... ⇲

ECOVACS HOME has slow response times from customer service

Fix: 1. Utilize online resources such as forums, FAQs, and user communities to find solutions to your issues. 2. Document your issues clearly an... ⇲
 
Ads issue

ECOVACS HOME often makes users watch ads

Fix: 1. Check if there is a paid version of the app that removes ads and consider upgrading if it fits your budget. 2. Use the app during times... ⇲
 
Bugs issue

Inconsistent mapping and navigation

Fix: 1. Ensure the robot's sensors are clean and unobstructed, as dirt or debris can affect navigation. 2. Regularly update the app and robot fi... ⇲

ECOVACS HOME struggles with recognizing virtual barriers

Fix: 1. Ensure the virtual barriers are set up correctly within the app and are not overlapping or conflicting with other settings. 2. Regularly... ⇲

ECOVACS HOME does not accurately reflect robot's location

Fix: 1. Ensure the robot's sensors are clean and unobstructed, as this can affect location accuracy. 2. Restart the robot and the app to refresh... ⇲
 
Compatibility issue

ECOVACS HOME does not support adding cleaning solutions

Fix: 1. If the robot model supports it, manually add cleaning solutions to the water tank according to the manufacturer's guidelines. 2. Use a s... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
85.4%

Bad experience
10.5%

Neutral
4.1%

~ from our NLP analysis of 24,023 combined software ratings.

 Switch to these Alternatives:
松下智能家电（Panasonic Smart ）
德施曼智能
Kaadas Smart
ORVIBO Home
Tineco Life
小特 - 特斯拉车友社区
好太太智联
朝昔
鲁班到家用户版-上门安装维修服务平台
轻喜到家-保洁保姆家电清洗家政服务平台

 Private Data ECOVACS HOME collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers