fix problems on ExamRoom.AI [iphone]

—— Run into issues on ExamRoom.AI? Get help pending when official support gets back to you!

ExamRoom.AI

Info:

company: Vinod Jayakeerthi

: https://examroom.atlassian.net/servicedesk/customer/portal/2

: examroom.ai

Chat with our AI-based ExamRoom.AI Support

🛠️ Common ExamRoom.AI Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ExamRoom.AI freezes during onboarding

Fix: 1. Restart the app: Close the ExamRoom.AI app completely by swiping it away from the app switcher. Then, reopen the app and try the onboardi... ⇲

application is not intuitive

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for a tutorial or... ⇲

Slow issue

ExamRoom.AI is slow

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. Try switching between Wi-Fi and cellular data to s... ⇲

Compatibility issue

cannot use app on iPad

Fix: 1. Check compatibility: Verify if the app is designed for iPhone only. If it is, you may need to use an iPhone to access its features. 2. U... ⇲

requires laptop for testing

Fix: 1. Check for mobile compatibility: Look for any updates or announcements from ExamRoom.AI regarding mobile testing capabilities. Sometimes,... ⇲

Network issue

connection issues

Fix: 1. Test your internet connection: Run a speed test to check your internet speed. If it's slow, try resetting your router or switching to a d... ⇲

Support issue

customer service is rude

Fix: 1. Document your interactions: Keep a record of your communications with customer service, noting dates, times, and the nature of the intera... ⇲

inconsistent support responses

Fix: 1. Keep a record: Document all your support requests and responses. This can help you track the information provided and identify any incons... ⇲

difficult sign-in process

Fix: 1. Reset your password: If you're having trouble signing in, try resetting your password through the app or website. Follow the prompts to r... ⇲

Crashes issue

ExamRoom.AI stops working mid-exam

Fix: 1. Ensure sufficient battery: Make sure your device is charged or plugged in during the exam to prevent shutdowns. 2. Close background apps... ⇲

Loading issue

website fails multiple times

Fix: 1. Clear browser cache: If you're accessing the website through a browser, clear your browser's cache and cookies. This can resolve loading... ⇲

Downloads issue

requires additional downloads/extensions

Fix: 1. Check for built-in features: Before downloading additional extensions, explore the app or website to see if the features you need are alr... ⇲

Messages issue

error messages are unclear

Fix: 1. Take a screenshot: When you encounter an error message, take a screenshot for reference. This can help you remember the exact wording whe... ⇲

Registration issue

requires code for account creation

Fix: 1. Check your email: If you need a code for account creation, check your email (including spam/junk folders) for any messages from ExamRoom.... ⇲

Stability issue