fix problems on MyDTDC [iphone]

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—— Run into issues on MyDTDC? Get help pending when official support gets back to you!

MyDTDC: Book | Send | Track
Info:
company: DTDC Express Ltd
: http://www.dtdc.in/Support.asp
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Support issue

Branch staff lack knowledge

Fix: 1. Prepare in advance: Before visiting a branch, gather all necessary information about your shipment, including tracking numbers and servic... ⇲

Orders not serviced

Fix: 1. Double-check your order details: Ensure that all information provided during the booking process is correct, including addresses and serv... ⇲

Pickup scheduled but no show

Fix: 1. Confirm pickup details: Double-check the pickup date and time in the app to ensure it was scheduled correctly. 2. Contact customer servic... ⇲
 
Ads issue

Inability to close app advertisement

Fix: 1. Look for a close button: Sometimes advertisements have a small 'X' or 'Close' button in the corner. Tap it to dismiss the ad. 2. Restart... ⇲
 
UI issue

Complicated UI

Fix: 1. Explore the app: Take time to navigate through the app to familiarize yourself with its layout. Look for a help or tutorial section that... ⇲

Poor workflow

Fix: 1. Create a checklist: Before using the app, write down the steps you need to take for your task. This can help streamline your process and... ⇲

No option to close prompt on website

Fix: 1. Refresh the page: Sometimes, simply refreshing the webpage can help clear any persistent prompts. 2. Try a different browser: If the prom... ⇲
 
Customization issue

Bad colors

Fix: 1. Adjust device settings: Go to your iPhone settings, then to Accessibility, and explore options like Color Filters or Increase Contrast to... ⇲
 
Settings issue

Cannot modify or add address on iOS

Fix: 1. Check for updates: Ensure that your MyDTDC app is updated to the latest version, as updates may fix bugs related to address management. 2... ⇲
 
Crashes issue

Application crashes

Fix: 1. Restart your device: Sometimes, a simple restart can resolve app crashes by refreshing the system. 2. Update the app: Check the App Store... ⇲
 
Payments issue

Payment failure despite deduction

Fix: 1. Check your bank statement: Verify if the payment was indeed deducted from your account. If it was, take note of the transaction details.... ⇲
 
Delivery issue

Package marked as delivered but not received

Fix: 1. Check with neighbors: Sometimes packages are delivered to nearby addresses by mistake. Ask your neighbors if they received your package.... ⇲
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 what users are saying
Bad experience
56.4%

Good experience
38.5%

Neutral
5.1%

~ from our NLP analysis of 39 combined software ratings.

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 Private Data MyDTDC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics