fix problems on FE File Explorer Pro [iphone]

—— Run into issues on FE File Explorer Pro? Get help pending when official support gets back to you!

FE File Explorer Pro

Info:

company: Skyjos Co., Ltd.

: https://www.skyjos.com/fileexplorer

: www.skyjos.com

Chat with our AI-based FE File Explorer Pro Support

🛠️ Common FE File Explorer Pro Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

FE File Explorer Pro freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping up on the FE File... ⇲

video/audio out of sync

Fix: 1. Pause the video and wait a few seconds before resuming playback. This can sometimes help re-sync the audio and video. 2. Check your inter... ⇲

Updates issue

update fails to install

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. If space is low, delete unnecessary apps or... ⇲

Compatibility issue

limited file format support

Fix: 1. Check the app's documentation or website for a list of supported file formats. 2. If you need to work with unsupported formats, consider... ⇲

no PDF annotation support

Fix: 1. Use a dedicated PDF annotation app to open and annotate your PDFs, then save them back to FE File Explorer Pro. 2. Consider converting PD... ⇲

Security issue

no option to password-protect folders

Fix: 1. As a workaround, consider using a third-party app that offers folder encryption and password protection. 2. Alternatively, you can create... ⇲

Battery issue

background battery drain

Fix: 1. Check which apps are using battery by going to Settings > Battery. If FE File Explorer Pro is consuming too much battery, consider limiti... ⇲

Syncing issue

files not transferring reliably

Fix: 1. Ensure both devices are on the same Wi-Fi network for better transfer reliability. 2. Try transferring smaller batches of files instead o... ⇲

no way to de-sync folders

Fix: 1. Manually manage your files by moving them out of the synced folder to a different location within the app. 2. If you need to stop syncing... ⇲

UI issue

disappearing folders during scrolling

Fix: 1. Try restarting the app to refresh the interface. 2. If the issue persists, consider clearing the app's cache if the option is available i... ⇲

no tabbed file browser

Fix: 1. Use the app's folder navigation to switch between different folders instead of tabs. 2. Consider using a different file management app th... ⇲

non-standard video player UI

Fix: 1. Familiarize yourself with the app's video player controls by exploring the interface. 2. If the UI is difficult to use, consider using a... ⇲

Glitches issue

glitches during playback

Fix: 1. Restart the app and try playing the video again. 2. Ensure your device is updated to the latest iOS version, as system updates can improv... ⇲

Privacy issue

inability to view hidden files

Fix: 1. Check the app settings to see if there is an option to show hidden files. 2. If not, consider using a different file management app that... ⇲

screenshot retention in app switcher

Fix: 1. Close the app completely to remove screenshots from the app switcher. 2. Restart your iPhone to clear any cached images. OR 1. If this... ⇲

Storage issue

limited caching for large folders

Fix: 1. Try breaking down large folders into smaller subfolders to improve performance and caching. 2. Regularly clear the app's cache if the opt... ⇲

Settings issue

no file association options

Fix: 1. Use the 'Open In' feature to select which app to use for opening specific file types. 2. If you frequently use certain file types, consid... ⇲

Network issue

issues with network discovery

Fix: 1. Ensure that your Wi-Fi network is functioning properly and that your device is connected. 2. Restart your router and your iPhone to refre... ⇲

Uploads issue

only allows 100 photo transfer limit

Fix: 1. Transfer photos in smaller batches of 100 or fewer to work around the limit. 2. Consider using cloud services to transfer larger quantiti... ⇲

Performance issue

inconsistent performance with large files

Fix: 1. Try splitting large files into smaller segments if possible, as this can improve performance. 2. Ensure your device has enough free stora... ⇲