fix problems on AEP Ohio [iphone]

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—— Run into issues on AEP Ohio? Get help pending when official support gets back to you!

AEP Ohio
Info:
company: American Electric Power
: http://AEPOhio.com
Chat with our AI-based AEP Ohio Support
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Payments issue

Payment options not available

Fix: If payment options are not showing, ensure that you are logged into your account correctly. Check if your account is active and not past due... ⇲

Error messages when trying to pay bills

Fix: If you encounter error messages while trying to pay bills, first check your internet connection to ensure it is stable. If the connection is... ⇲
 
Crashes issue

AEP Ohio crashes or fails to load account information

Fix: If the app crashes or fails to load, first ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Upd... ⇲

AEP Ohio removed unexpectedly

Fix: If the app is removed unexpectedly, check if your iPhone has enough storage space. Go to Settings > General > iPhone Storage to see if you n... ⇲
 
Security issue

Inconsistent performance with facial recognition

Fix: If facial recognition is inconsistent, ensure that your face is well-lit and that the camera lens is clean. You can also try resetting the f... ⇲
 
Features issue

Lack of outage reporting feature

Fix: If the app lacks an outage reporting feature, you can report outages directly through the AEP Ohio website or by calling their customer serv... ⇲

Limited functionality compared to previous app

Fix: If you find the current app has limited functionality, familiarize yourself with the new features and layout. Check the app's help section o... ⇲

Requires web portal for full functionality

Fix: If the app requires the web portal for full functionality, make it a habit to log into the web portal for tasks that the app does not suppor... ⇲

No historical weather data for energy usage comparison

Fix: If the app does not provide historical weather data, you can manually track your energy usage and compare it with local weather data from a... ⇲
 
Support issue

Poor customer service response

Fix: If you are experiencing poor customer service response, try reaching out during off-peak hours when they may be less busy. Use multiple chan... ⇲
 
Bugs issue

AEP Ohio is often unusable

Fix: If the app is often unusable, check for updates in the App Store and install the latest version. Restart your iPhone to clear any temporary... ⇲

AEP Ohio is flaky and unreliable

Fix: If the app is flaky and unreliable, ensure that your iPhone's operating system is updated. Go to Settings > General > Software Update to che... ⇲
 
UI issue

Scheduled payments not visible on home page

Fix: If scheduled payments are not visible, navigate to the 'Payments' section of the app to check if they are listed there. Sometimes, scheduled... ⇲
 
Registration issue

Inability to register account

Fix: If you are unable to register an account, ensure that you are entering all required information correctly. Check for any error messages that... ⇲
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 what users are saying
Bad experience
56.3%

Good experience
41.5%

Neutral
2.1%

~ from our NLP analysis of 142 combined software ratings.

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 Private Data AEP Ohio collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics