fix problems on My College Roomie [iphone]

—— Run into issues on My College Roomie? Get help pending when official support gets back to you!

My College Roomie

Info:

company: Campus Kaizen

: https://support.mycollegeroomie.com/support/home

: mycollegeroomie.com

Chat with our AI-based My College Roomie Support

🛠️ Common My College Roomie Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Not user friendly

Fix: Take some time to explore the app's features and layout. Familiarize yourself with the navigation by using the help or tutorial sections if... ⇲

Buttons greyed out despite being clickable

Fix: Try restarting the app. Close it completely and then reopen it to see if the buttons become active. If that doesn't work, check for any upda... ⇲

Notifications issue

Alerts need to be manually marked as read

Fix: Check the app settings to see if there is an option to automatically mark alerts as read. If not, consider creating a routine to check alert... ⇲

Notifications do not work

Fix: Check your iPhone's notification settings for the app. Go to 'Settings' > 'Notifications' > My College Roomie and ensure notifications are e... ⇲

Syncing issue

My College Roomie does not refresh properly

Fix: Try pulling down on the main screen to refresh the app manually. This gesture often triggers a refresh in many apps. OR If the app contin... ⇲

Does not save matches or profile info

Fix: Ensure you are saving your changes after making updates to your profile or matches. Look for a 'Save' button or similar option before exitin... ⇲

Bugs issue

Roommate eligibility bug

Fix: Double-check your profile settings to ensure all required fields are filled out correctly. Sometimes, missing information can trigger eligib... ⇲

Input name and gender reset every 24 hours

Fix: Ensure that you are saving your changes after entering your name and gender. Look for a 'Save' button or similar option before exiting the p... ⇲

Profile information resets

Fix: Ensure you are saving your profile information after making changes. Look for a 'Save' button or similar option before exiting the profile s... ⇲

Login issues

Fix: Check your internet connection to ensure it is stable. If you are using Wi-Fi, try switching to mobile data or vice versa. OR Reset your... ⇲

Randomly logs out

Fix: Check your app settings for any session timeout settings that may be causing the app to log you out. Adjust these settings if possible. OR... ⇲

Messages issue

Messages do not send

Fix: Ensure that you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that resolves t... ⇲

Loading issue

Endless loading

Fix: Try closing the app completely and reopening it. This can often resolve temporary loading issues. OR Clear the app's cache by going to yo... ⇲

Uploads issue

Cannot upload pictures

Fix: Check the app's permissions in your iPhone settings to ensure it has access to your photos. Go to 'Settings' > 'Privacy' > 'Photos' and make... ⇲

Errors issue

Error messages on every screen

Fix: Try restarting the app. If the error messages persist, check for any available updates in the App Store and install them. OR If the probl... ⇲

Screen issue

White screen after login

Fix: Try clearing the app's cache by going to your iPhone's settings, finding the app under 'General' > 'iPhone Storage', and selecting 'Offload... ⇲

Crashes issue

Constant crashes

Fix: Ensure that your app is updated to the latest version available in the App Store. Updates often include bug fixes that can resolve crashing... ⇲

Security issue

Two-factor authentication page not scrollable

Fix: Try rotating your device to landscape mode to see if that allows you to scroll the page. Sometimes, the layout may be more accessible in lan... ⇲

Settings issue