fix problems on IDDSI [iphone]

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—— Run into issues on IDDSI? Get help pending when official support gets back to you!

IDDSI
Info:
company: International Dysphagia Diet Standardisation Initiative Iddsi
: https://help.bigtincan.com/hc/en-us/categories/11377657731085-Additional-Products
: iddsi.org
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UI issue

Difficult navigation

Fix: Familiarize yourself with the app layout. Spend some time exploring the main menu and submenus to understand where different features are lo... ⇲

Pages are locked after opening

Fix: If pages are locked, check if there is a subscription or account requirement to access certain content. Ensure you are logged in with the co... ⇲

Hovering gray bar does nothing

Fix: Check if the gray bar is meant to be a navigation tool. Try tapping on it or swiping it to see if it reveals additional options or menus. So... ⇲

Information presented as PDFs instead of on-page

Fix: If you prefer on-page content, check if there are settings within the app that allow you to toggle between PDF and on-page formats. Look for... ⇲
 
Login issue

Email/password login issues

Fix: Double-check that you are entering the correct email and password. Ensure that Caps Lock is not on and that you are using the correct case f... ⇲

Forgot password feature does not work

Fix: If the 'Forgot Password' feature is unresponsive, try closing the app and reopening it. Sometimes, a simple restart can resolve minor glitch... ⇲
 
Registration issue

No sign-up option available

Fix: If there is no visible sign-up option, check if the app requires you to sign up through a website instead. Visit the IDDSI website to see if... ⇲
 
Freezing issue

IDDSI freezes when opening certain content

Fix: If the app freezes, try force-closing the app and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home... ⇲
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 what users are saying
Bad experience
92.3%

Good experience
7.7%

Neutral
0.0%

~ from our NLP analysis of 13 combined software ratings.

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 Private Data IDDSI collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics