fix problems on TVG [iphone]

—— Run into issues on TVG? Get help pending when official support gets back to you!

TVG - Horse Racing Betting App

Info:

company: TVG

: https://support.tvg.com

: www.tvg.com

Chat with our AI-based TVG Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App is glitchy

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, search for TVG, and check for updates. 2. Clear the app cache by d... »»

Bets do not show unless app is closed and reopened

Fix: 1. After placing a bet, try refreshing the app by swiping down on the screen. This can sometimes force the app to update and display your be... »»

Support issue

Customer service is only available through chat

Fix: 1. Familiarize yourself with the FAQ section of the app or website, as it may provide answers to common issues without needing to chat. 2. I... »»

Payments issue

Deposits can take multiple days to process

Fix: 1. Check the payment method you are using. Some methods may have longer processing times than others. 2. Ensure that your payment informatio... »»

Withdrawal balance can be locked due to payment method

Fix: 1. Review the terms and conditions of your payment method to understand any restrictions on withdrawals. 2. If possible, switch to a more fl... »»

Screen issue

App frequently goes to blue screen

Fix: 1. Restart your iPhone to clear any temporary glitches that may be causing the blue screen. 2. Ensure that your app is updated to the latest... »»

UI issue

White out issues with the app

Fix: 1. Check for app updates in the App Store and install any available updates. 2. Clear the app cache by deleting and reinstalling the app.... »»

New format of 'My Bets' is cluttered and hard to read

Fix: 1. Try adjusting your device's display settings. Go to Settings > Display & Brightness and experiment with text size and bold text options.... »»

Bugs issue

Bets sometimes disappear after placement

Fix: 1. After placing a bet, check the 'My Bets' section to see if it appears there. If not, try refreshing the app. 2. Log out and log back into... »»

Predictions and picks are often inaccurate

Fix: 1. Cross-reference predictions with other reliable sources or betting platforms to make informed decisions. 2. Keep track of your own bettin... »»

Home page displays irrelevant race information

Fix: 1. Customize your home page settings if the app allows it, to prioritize the races and information that matter most to you. 2. Use the searc... »»

Inconsistent display of race results and bets

Fix: 1. Refresh the app regularly, especially during live events, to ensure you are viewing the most current information. 2. Check for app update... »»

App logs users out frequently

Fix: 1. Check your app settings to see if there is an option to stay logged in. 2. Ensure that your iPhone's software is up to date, as outdated... »»

Registration issue

Account creation process is cumbersome

Fix: 1. Prepare all necessary information (personal details, payment information) before starting the account creation process to streamline it.... »»

Account issue

Separate account balances for FanDuel and TVG are confusing

Fix: 1. Familiarize yourself with the differences between the two accounts and how they operate. 2. Keep a record of your balances and transactio... »»

Loading issue

App does not handle high traffic well during events

Fix: 1. Try accessing the app during off-peak hours when traffic is lower. 2. Close other apps running in the background to free up resources on... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.8%

Neutral

2.0%

Bad experience

1.2%

~ from our NLP analysis of 55,471 combined software ratings.

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Private Data TVG collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics