fix problems on SyncUP DRIVE [iphone]

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—— Run into issues on SyncUP DRIVE ? Get help pending when official support gets back to you!

SyncUP DRIVE ™
Info:
company: T-Mobile
: https://support.t-mobile.com/community/contact-us/
: www.t-mobile.com
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Updates issue

Delayed tracking updates

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services. Ensure that location services are enabled for SyncUP DRIVE and se... ⇲

Missing features from legacy app

Fix: 1. Explore App Settings: Check the app settings thoroughly to see if the features are hidden or renamed. 2. Look for Updates: Ensure you hav... ⇲
 
Bugs issue

Inaccurate fuel level readings

Fix: 1. Calibrate Fuel Sensor: If the app allows, check for a calibration option in the settings to ensure accurate readings. 2. Check Vehicle Co... ⇲

Cannot clear diagnostic codes

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as updates may fix issues with diagnostic codes. 2. Restart the App:... ⇲

Inaccurate location tracking

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services and ensure they are enabled for SyncUP DRIVE. 2. Check GPS Signal:... ⇲

SyncUP DRIVE does not provide live tracking

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services and ensure they are enabled for SyncUP DRIVE. 2. Check App Setting... ⇲

Gas section not accurate

Fix: 1. Check Vehicle Compatibility: Ensure your vehicle is compatible with the SyncUP DRIVE system for accurate gas readings. 2. Manually Input... ⇲

SyncUP DRIVE fails to show E85 gas

Fix: 1. Check Vehicle Compatibility: Ensure your vehicle supports E85 fuel and that the app is compatible with this fuel type. 2. Manually Input... ⇲

SyncUP DRIVE does not show MPG on trips

Fix: 1. Check App Settings: Look for an option in the app settings to enable MPG tracking. 2. Manually Calculate MPG: If the app does not provide... ⇲
 
Glitches issue

Frequent app glitches

Fix: 1. Update the App: Ensure you have the latest version of SyncUP DRIVE, as updates often fix bugs and glitches. 2. Restart Your iPhone: A sim... ⇲
 
Notifications issue

Notifications for disturbances not working

Fix: 1. Check Notification Settings: Go to Settings > Notifications > SyncUP DRIVE and ensure notifications are enabled. 2. Check In-App Notifica... ⇲

Inconsistent trip end notifications

Fix: 1. Check Notification Settings: Ensure notifications are enabled for SyncUP DRIVE in your iPhone settings. 2. Restart the App: Close and reo... ⇲

SyncUP DRIVE does not notify of hard braking accurately

Fix: 1. Check App Settings: Ensure that hard braking notifications are enabled in the app settings. 2. Restart the App: Close and reopen the app... ⇲

SyncUP DRIVE does not provide disturbance alerts

Fix: 1. Check Notification Settings: Ensure notifications are enabled for SyncUP DRIVE in your iPhone settings. 2. Check In-App Notification Sett... ⇲
 
Settings issue

Seatbelt alerts persist despite being toggled off

Fix: 1. Toggle Settings: Go to the app settings and toggle the seatbelt alert option off and then back on to reset it. 2. Restart the App: Close... ⇲

Cannot change Wi-Fi name or password

Fix: 1. Check App Settings: Look for Wi-Fi settings within the app to see if there’s an option to change the name or password. 2. Restart the App... ⇲
 
Network issue

Wi-Fi disconnects when leaving home

Fix: 1. Check Wi-Fi Settings: Ensure that your iPhone is set to automatically reconnect to known networks. Go to Settings > Wi-Fi and check the '... ⇲
 
UI issue

User interface refreshes poorly

Fix: 1. Restart the App: Close and reopen the app to refresh the interface. 2. Clear App Cache: Go to Settings > General > iPhone Storage, find S... ⇲
 
Login issue

SyncUP DRIVE signs out automatically

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as updates may fix sign-in issues. 2. Clear App Cache: Go to Settings... ⇲
 
Slow issue

Slow response time for trip start

Fix: 1. Ensure Location Services are Enabled: Go to Settings > Privacy > Location Services and ensure they are enabled for SyncUP DRIVE. 2. Resta... ⇲
 
Customization issue

No option to export GPS tracks

Fix: 1. Check App Settings: Look through the app settings to see if there is an option to export data. 2. Use Screenshots: As a workaround, take... ⇲
 
Permissions issue

SyncUP DRIVE does not allow access to Wi-Fi details

Fix: 1. Check App Permissions: Go to Settings > Privacy > Local Network and ensure SyncUP DRIVE has permission to access your network. 2. Restart... ⇲
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 what users are saying
Good experience
96.2%

Neutral
2.4%

Bad experience
1.4%

~ from our NLP analysis of 26,416 combined software ratings.

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 Private Data SyncUP DRIVE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data