fix problems on Square [iphone]

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Square - Restaurants POS
Info:
company: Block, Inc.
: https://squareup.com/help
: squareup.com
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Bugs issue

Items on hold still send tickets to the kitchen

Fix: Review the settings for how items are marked as 'on hold'. Ensure that the correct status is being applied and that it is configured to prev... ⇲
 
Offline issue

No full offline mode option

Fix: Check if there are any settings that allow for limited offline functionality. If not, consider using a mobile hotspot or a secondary device... ⇲
 
Updates issue

Discounts apply incorrectly after updates

Fix: Review the discount settings after each update to ensure they are configured correctly. Test the discount application on a few transactions... ⇲

Frequent updates disrupt service

Fix: Schedule updates during off-peak hours to minimize disruption to service. Communicate with staff about when updates will occur to prepare th... ⇲

Certain functions fail after updates

Fix: After an update, review the release notes to understand what changes were made and how they might affect functionality. Test all critical fu... ⇲
 
Reports issue

End of shift report prints incorrectly

Fix: Check the printer settings and ensure that the correct format is selected for the end of shift report. Reconfigure the printer settings if n... ⇲

Cannot generate close of day report

Fix: Check the app settings to ensure that the close of day report feature is enabled. If it is not, look for any updates or settings that may ne... ⇲

Shift report missing credit card information

Fix: Check the settings for the shift report to ensure that credit card transactions are included. Adjust the report parameters if necessary. O... ⇲

Inaccurate reporting for tax purposes

Fix: Regularly review and reconcile sales data with tax reports to identify discrepancies. Adjust settings in the app to ensure accurate tax calc... ⇲
 
Functionality issue

Inability to move items between tables

Fix: Look for a 'move' or 'transfer' option in the app's table management section. If this feature is not available, consider using a workaround... ⇲

Functionality issues persist

Fix: Regularly check for software updates and install them to ensure you have the latest bug fixes and improvements. Clear the app cache if possi... ⇲

No tip claiming feature for servers

Fix: Encourage servers to keep a manual log of tips received, which can be entered into the system at the end of the shift for record-keeping pur... ⇲

Multiple limitations for sit-down restaurants

Fix: Review the app's features and settings to ensure you are utilizing all available options for sit-down service. Customize the app to better f... ⇲
 
UI issue

Home screen layout complicates login

Fix: Customize the home screen layout if the app allows it, prioritizing the login button for easier access. Familiarize staff with the layout to... ⇲

Small font size on printed receipts

Fix: Check the printer settings for font size options and adjust them to a larger size if available. Refer to the printer's manual for guidance o... ⇲

User unfriendly interface

Fix: Provide training sessions for staff to familiarize them with the interface, focusing on the most commonly used features to improve efficienc... ⇲

Unorganized layout affecting training

Fix: Create a structured training program that outlines the key features and workflows of the app, using visual aids and hands-on practice to rei... ⇲
 
Payments issue

Incorrect charges and double billing

Fix: Review the transaction history regularly to identify patterns of incorrect charges. Train staff to double-check orders before finalizing the... ⇲

Difficulty splitting checks by item

Fix: Train staff on the correct procedure for splitting checks by item, ensuring they understand how to use the app's features effectively. OR... ⇲

No tip section for cash payments

Fix: Encourage servers to manually record cash tips in a separate log that can be reconciled at the end of the shift. OR Consider using a tip... ⇲
 
Crashes issue

Square crashes when adding items to display groups

Fix: Ensure that the app is updated to the latest version, as crashes can often be resolved with updates. Restart the app and try again after cle... ⇲
 
Support issue

Support issues and unresolved problems

Fix: Utilize online forums or community support groups where other users may have shared solutions to similar issues. This can provide immediate... ⇲
 
Network issue

Card reader connectivity issues

Fix: Ensure that the card reader is fully charged and properly paired with the device. Restart both the card reader and the iPhone to reset the c... ⇲
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 what users are saying
Good experience
82.1%

Bad experience
13.7%

Neutral
4.2%

~ from our NLP analysis of 3,572 combined software ratings.

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 Private Data Square collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data