fix problems on Secure [iphone]

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—— Run into issues on Secure ? Get help pending when official support gets back to you!

Secure by Frontier
Info:
company: Frontier Communications
: https://frontier.com/shop/frontier-secure/multiple-device-security
Chat with our AI-based Secure Support
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UI issue

Difficult to manage and implement

Fix: Create a step-by-step guide for yourself on how to navigate the app. Take screenshots of each step as you go through the app's features, whi... ⇲

Unclear device addition process

Fix: Refer to the app's help section or user manual for specific instructions on adding devices. If the process is still unclear, try removing an... ⇲
 
Account issue

Frequent account lockouts

Fix: Ensure that you are using the correct login credentials. Use a password manager to store and autofill your passwords to avoid typos. If you... ⇲

Inability to reset passwords

Fix: If you cannot reset your password through the app, try using the 'Forgot Password' link on the login screen. Follow the instructions sent to... ⇲
 
Compatibility issue

Clunky mobile version compared to desktop

Fix: Try clearing the app's cache and data. Go to Settings > General > iPhone Storage, find Secure by Frontier, and select 'Offload App' to clear... ⇲
 
Settings issue

Device location features not functioning

Fix: Check your location settings. Go to Settings > Privacy > Location Services and ensure that location services are enabled for Secure by Front... ⇲
 
Payments issue

Payment issues for multi-device security

Fix: Review your payment method in the app settings. Ensure that your payment information is up to date and that there are no issues with your ba... ⇲

High additional costs for adding devices

Fix: Evaluate your current security needs and consider whether you can consolidate devices or remove any that are not essential. This can help re... ⇲

Increased monthly bills during contract

Fix: Review your contract terms to understand the reasons for the increase. If the increase is due to added features or services, consider whethe... ⇲

Lack of competitive offers upon contract expiration

Fix: Research alternative security software options before your contract expires. Compare features and pricing to ensure you are getting the best... ⇲
 
Battery issue

Rapid battery drain on iPhone

Fix: Check which apps are consuming the most battery by going to Settings > Battery. If Secure by Frontier is using a lot of battery, consider li... ⇲
 
Login issue

Login credential issues on iPad

Fix: Ensure that you are using the same login credentials on your iPad as you do on your iPhone. If you have forgotten your password, use the 'Fo... ⇲
 
Support issue

Poor customer support

Fix: Utilize online forums or community support groups where other users may share solutions to common problems. Websites like Reddit or tech for... ⇲

Non-functional help resources

Fix: Search for user-generated content such as YouTube tutorials or blog posts that may provide insights and solutions to common issues with the... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
67.0%

Bad experience
25.0%

Neutral
8.0%

~ from our NLP analysis of 200 combined software ratings.

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 Private Data Secure collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Frontier Multi-Device Security: $5.99 Frontier MDS 1 month / 1 devices