fix problems on My Orange Egypt [iphone]

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My Orange Egypt
Info:
company: Orange Egypt
: https://www.orange.eg/en/help/contactus
: www.orange.eg
Chat with our AI-based My Orange Egypt Support
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Login issue

No option to remember password

Fix: 1. Use iCloud Keychain: Go to Settings > Passwords & Accounts > AutoFill Passwords and enable 'AutoFill Passwords'. This allows your iPhone... ⇲

No biometric login option

Fix: 1. Enable Face ID/Touch ID: Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that Face ID/Touch ID is set up. Check i... ⇲
 
Account issue

Inability to manage multiple accounts

Fix: 1. Log Out and Log In: If you have multiple accounts, log out of the current account and log in with the other account. This is a temporary... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if performance impro... ⇲
 
Loading issue

My Orange Egypt fails to load

Fix: 1. Restart the App: Close the app completely and reopen it. This can resolve temporary loading issues. 2. Check for Updates: Ensure the app... ⇲
 
Messages issue

Blank message pop-ups

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > My Orange Egypt and tap 'Offload App'. Reinstall the app to clear any corrup... ⇲
 
Payments issue

Credit card transactions often fail

Fix: 1. Check Card Details: Ensure that the credit card information entered is correct and up to date. Double-check the expiration date and CVV c... ⇲

Entertainment subscription issues

Fix: 1. Check Subscription Status: Go to the app settings and verify your subscription status. Ensure that payments are up to date. 2. Restart th... ⇲

Inability to save credit card information

Fix: 1. Check App Settings: Look for an option in the app settings to save credit card information and ensure it is enabled. 2. Use a Password Ma... ⇲
 
Compatibility issue

No support for iPhone X

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates may include support for newer devices. 2. Check iOS Version: En... ⇲

Old interface not optimized for newer devices

Fix: 1. Update the App: Check for updates in the App Store, as newer versions may include interface improvements. 2. Provide Feedback: While not... ⇲

My Orange Egypt does not support iOS 12

Fix: 1. Update iOS: If possible, update your iPhone to a newer iOS version that supports the app. Go to Settings > General > Software Update. O... ⇲
 
UI issue

Inconsistent data consumption display

Fix: 1. Restart the App: Close and reopen the app to refresh the data display. 2. Check Data Settings: Go to Settings > Cellular and ensure that... ⇲

Misleading information about different numbers

Fix: 1. Verify Information: Cross-check the information provided in the app with official sources or customer service to ensure accuracy. 2. Clea... ⇲

No carryover data display

Fix: 1. Check App Settings: Look for any settings related to data display or history within the app and ensure they are enabled. 2. Clear App Cac... ⇲
 
Features issue

Lacks basic features compared to competitors

Fix: 1. Explore App Settings: Check if there are any hidden features or settings that can enhance your experience within the app. 2. Use Alternat... ⇲
 
Updates issue

Requires constant updates

Fix: 1. Enable Automatic Updates: Go to Settings > App Store and enable 'App Updates' to ensure the app updates automatically when new versions a... ⇲
 
Support issue

Customer service complaints

Fix: 1. Use In-App Support: Check if the app has a support or help section that can assist with common issues. 2. Explore Online Resources: Look... ⇲
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 what users are saying
Good experience
69.5%

Bad experience
25.2%

Neutral
5.3%

~ from our NLP analysis of 3,601 combined software ratings.

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خدمات كهرباء مصر
du

 Private Data My Orange Egypt collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics