fix problems on CANAL+ [iphone]

​

—— Run into issues on CANAL+? Get help pending when official support gets back to you!

CANAL+
Info:
company: GROUPE CANAL+
: https://client.canalplus.com
: www.canalplus.com
Chat with our AI-based CANAL+ Support
   Hello! How can I assist you?  

characters left:
 
Compatibility issue

Issues with Chromecast casting

Fix: Ensure that your iPhone and Chromecast device are connected to the same Wi-Fi network. Open the CANAL+ app, and look for the Cast icon. If i... ⇲

CANAL+ not available in certain locations

Fix: If the app is not available in your location, consider using a VPN to change your IP address to a country where the app is available. This m... ⇲

CANAL+ not functioning on multiple devices

Fix: Check if your subscription allows for multiple device logins. If it does, ensure you are logged out of the app on other devices before tryin... ⇲
 
Crashes issue

CANAL+ crashes frequently

Fix: Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If an update is... ⇲
 
Audio issue

Poor sound quality

Fix: Check the audio settings within the CANAL+ app. Look for any audio enhancements or equalizer settings that may be affecting sound quality. A... ⇲
 
Customization issue

Limited subtitle options

Fix: Check the settings within the CANAL+ app for subtitle options. Sometimes, subtitles can be turned on or off in the playback settings. Look f... ⇲

Limited favorites functionality

Fix: To manage your favorites more effectively, create a dedicated playlist or list of shows you want to watch. You can use a notes app to keep t... ⇲
 
Account issue

Inability to access subscribed content

Fix: Log out of the CANAL+ app and then log back in. This can refresh your account and may resolve access issues. To log out, go to the app's set... ⇲
 
Loading issue

CANAL+ stuck on loading screen

Fix: Force close the CANAL+ app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the scre... ⇲
 
Registration issue

Cannot create an account

Fix: Ensure that you have a stable internet connection. If you are connected to Wi-Fi, try switching to mobile data or vice versa. Sometimes, con... ⇲
 
Network issue

Georestriction issues

Fix: If you are facing georestriction issues, consider using a VPN service that allows you to connect to a server in a country where CANAL+ is av... ⇲
 
Support issue

Inadequate user support for different regions

Fix: Look for online forums or community groups related to CANAL+ where users from your region may share solutions and tips. This can be a valuab... ⇲
 
UI issue

Poor app design

Fix: If you find the app difficult to navigate, take some time to explore all the features and settings. Familiarizing yourself with the layout c... ⇲
 
Settings issue

Language options not available

Fix: Check the app's settings for any language options. Sometimes, language settings can be found under 'Preferences' or 'Settings' within the ap... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
71.3%

Bad experience
23.2%

Neutral
5.5%

~ from our NLP analysis of 470 combined software ratings.

 Switch to these Alternatives:
Pathé France
Polsat Box Go
AlloCiné, les films au cinéma
CGR Cinémas
TOZ - Party games
Debatium - Party Game
RMC BFM Play–Direct TV, Replay
Les cinquante
Parc Astérix
SFR TV

 Private Data CANAL+ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. CANAL+ (1 stream): $19.99 The best sport, cinema and series events
  2. CANAL+SÉRIES (1 stream): $5.99 The Series created and recommended by CANAL+
  3. CANAL VOD movie or show: $2.99 The best VOD contents
  4. CANAL+ (2 streams): $24.99 The best sport, cinema and series events
  5. CANAL VOD movie or show: $3.99 The best VOD contents
  6. CANAL VOD movie or show: $3.99 The best VOD contents
  7. C+ Ciné Séries (1 stream): $24.99 The best cinema and series channels
  8. CANAL+ Pack CANAL+ (1 stream): $24.99 Even more exclusive CANAL+ content
  9. CANAL+ SPORT+Bundle (1 stream): $29.99 Best sport events in live and replay
  10. CANAL+ (1 stream): $19.99 The best sport, cinema and series events