fix problems on Acuity Scheduling [iphone]

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Acuity Scheduling
Info:
company: Squarespace, Inc.
: https://help.acuityscheduling.com/hc/en-us/articles/16676868721165-Using-the-Acuity-Scheduling-Admin-mobile-app
: www.acuityscheduling.com
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UI issue

Acuity Scheduling interface has become complicated

Fix: 1. Familiarize yourself with the new layout by exploring each section of the app. 2. Check for any tutorial or help section within the app t... ⇲

Dynamic sliding days cause selection errors

Fix: 1. Try using the calendar view instead of the sliding days feature to select dates. 2. If the sliding feature is causing issues, consider us... ⇲

No weekly view of appointments

Fix: 1. Check if there is a setting to switch to a weekly view in the app. Look for a calendar icon or view options. 2. If a weekly view is not a... ⇲

Clients unable to see appointment history

Fix: 1. Ensure that clients are logged into their accounts correctly. 2. Check if there are any settings in the app that restrict access to appoi... ⇲

Mobile app distorted layout

Fix: 1. Restart the app to see if it resolves the layout issue. 2. Check for updates in the App Store, as a new version may fix layout problems.... ⇲

Missing 'See Dates' button

Fix: 1. Check if the button is hidden due to the app layout. Try rotating your device or adjusting the zoom settings. 2. Restart the app to see i... ⇲

Difficulties with client rescheduling visibility

Fix: 1. Ensure that your clients are aware of how to access the rescheduling feature in the app. 2. Check your settings to ensure that rescheduli... ⇲

Inability to delete appointments from calendar invites

Fix: 1. Check if there is an option to delete appointments within the app. Look for a delete or cancel button when viewing the appointment detail... ⇲
 
Payments issue

Stored credit cards work intermittently

Fix: 1. Ensure that your payment information is correctly entered in the app. Go to 'Settings' > 'Payment Methods' and verify your stored cards.... ⇲

Declined card messages on mobile

Fix: 1. Verify that the card information is entered correctly, including the expiration date and CVV. 2. Check with your bank to ensure there are... ⇲

No option for Apple Pay integration

Fix: 1. Check for any updates in the app that may have added Apple Pay support. 2. Consider using a different payment method until Apple Pay is a... ⇲
 
Glitches issue

Glitches with dates not showing up

Fix: 1. Refresh the app by pulling down on the appointment list. 2. Check your internet connection to ensure it is stable, as poor connectivity c... ⇲

Phantom appointments showing on calendar

Fix: 1. Refresh the calendar view by pulling down on the screen. 2. Check for any filters that may be displaying past or canceled appointments.... ⇲

Email reminders sometimes glitchy

Fix: 1. Check your email settings in the app to ensure they are configured correctly. 2. Verify that the email address associated with your accou... ⇲
 
Settings issue

Inconsistent availability settings

Fix: 1. Review your availability settings in the app to ensure they are set correctly. Go to 'Settings' > 'Availability' and verify your time slo... ⇲

Limited reporting capabilities

Fix: 1. Explore the app for any reporting features that may not be immediately visible. 2. Use the web version of Acuity Scheduling, which may of... ⇲
 
Notifications issue

Lack of mobile push reminders

Fix: 1. Check your notification settings in the app and ensure that push notifications are enabled. 2. Go to your device settings and ensure that... ⇲

Text notifications for bookings not available

Fix: 1. Check your notification settings in the app to ensure text notifications are enabled. 2. Verify that your phone number is correctly enter... ⇲
 
Customization issue

No way to add products/services without booking

Fix: 1. Check if there is a section in the app for managing products/services outside of bookings. 2. Use the web version of Acuity Scheduling, w... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.3%

Neutral
1.7%

~ from our NLP analysis of 26,792 combined software ratings.

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 Private Data Acuity Scheduling collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info