fix problems on My Viasat [iphone]

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—— Run into issues on My Viasat? Get help pending when official support gets back to you!

My Viasat
Info:
company: Viasat Inc.
: https://www.viasat.com
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Settings issue

404 errors when saving settings

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. A weak connection can cause errors when trying to save settings.... ⇲
 
Bugs issue

Application errors on plan tab

Fix: 1. Restart the App: Close the My Viasat app completely and reopen it to see if the error persists. 2. Update the App: Check for updates in... ⇲

Inability to view data usage accurately

Fix: 1. Refresh the App: Close and reopen the My Viasat app to refresh the data usage information. 2. Check for Updates: Ensure you have the lat... ⇲

Inconsistent performance diagnostics

Fix: 1. Restart the App: Close and reopen the My Viasat app to refresh the diagnostics. 2. Check Internet Connection: Ensure you have a stable i... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check Internet Speed: Use a speed test app to check your internet connection speed. If it’s slow, try resetting your router or contacting... ⇲
 
Payments issue

Payment processing issues

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. 2. Update Payment Information: Go to your accou... ⇲
 
Network issue

Guest link setup fails

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection while setting up the guest link. 2. Restart the App: Close and r... ⇲

Frequent disconnections

Fix: 1. Check Internet Connection: Ensure your device is connected to a stable internet source. 2. Restart Your Router: Unplug your router, wait... ⇲
 
Security issue

Difficulty blocking unauthorized users

Fix: 1. Access Settings: Open the My Viasat app and navigate to the settings or user management section. 2. Review Connected Devices: Check the... ⇲
 
Updates issue

Limited functionality after updates

Fix: 1. Review Update Notes: Check the App Store for update notes to understand what changes were made and how they affect functionality. 2. Res... ⇲
 
Account issue

Cannot access account after initial months

Fix: 1. Check Credentials: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password... ⇲
 
UI issue

Poor user interface

Fix: 1. Familiarize with the App: Spend some time exploring the app to understand its layout and features better. 2. Use Help Sections: Look for... ⇲
 
Compatibility issue

Lack of Face ID functionality

Fix: 1. Check App Settings: Go to the My Viasat app settings and see if there is an option to enable Face ID. If not, it may not be supported yet... ⇲
 
Support issue

Unreliable customer support integration

Fix: 1. Check Support Options: Look for alternative support options within the app, such as FAQs or help sections that may provide answers to com... ⇲
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 what users are saying
Good experience
78.5%

Bad experience
17.1%

Neutral
4.3%

~ from our NLP analysis of 1,817 combined software ratings.

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 Private Data My Viasat collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics