fix problems on KBA-EZ Health Guide [iphone]

—— Run into issues on KBA-EZ Health Guide? Get help pending when official support gets back to you!

KBA-EZ Health Guide

Info:

company: Key Benefit Administrators

: http://www.keybenefit.com/kba-mobile-support

Chat with our AI-based KBA-EZ Health Guide Support

🛠️ Common KBA-EZ Health Guide Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Dated UI

Fix: To improve the user experience, consider customizing the app's appearance. Go to the settings menu and look for options to change themes or... ⇲

KBA-EZ Health Guide crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for KBA-EZ Health Guide, and check if an update is availa... ⇲

Does not keep users logged in

Fix: Check the app settings for any options related to session management or 'stay logged in'. Ensure that this feature is enabled if available.... ⇲

Login errors

Fix: Verify that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Invalid username/password messages

Fix: Ensure that there are no typos in your username or password. Pay attention to case sensitivity and any special characters. OR If you are... ⇲

Inconsistent login performance

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to login performance. OR Try logging in from a d... ⇲

Registration issue

Profile creation issues

Fix: Double-check the information you are entering during profile creation. Ensure that all required fields are filled out correctly and that you... ⇲

Email verification problems

Fix: Check your spam or junk email folder for the verification email. Sometimes, these emails can be filtered incorrectly. OR If you still hav... ⇲

Freezing issue

KBA-EZ Health Guide freezes

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲

Screen issue

Poor mobile screen fit

Fix: Check if there are any settings within the app that allow you to adjust the display or zoom settings. This may help improve the fit on your... ⇲

Crashes issue

Benefits page crashes

Fix: Try accessing the benefits page at a different time. The server may be experiencing high traffic, causing temporary crashes. OR Clear the... ⇲

UI issue

Outdated design

Fix: While you cannot change the app's design, you can provide feedback through the app's feedback feature if available, suggesting improvements.... ⇲

User-friendly issues

Fix: Familiarize yourself with the app's features by exploring the help or tutorial sections if available. This can help you navigate the app mor... ⇲

Birthday input malfunction

Fix: Ensure that you are entering your birthday in the correct format as specified by the app. If the format is not clear, try different common f... ⇲

Bugs issue