fix problems on Urban Outfitters [iphone]

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—— Run into issues on Urban Outfitters? Get help pending when official support gets back to you!

Urban Outfitters
Info:
company: Urban Outfitters
: https://www.urbanoutfitters.com/help/customer-service
: www.urbanoutfitters.com
Chat with our AI-based Urban Outfitters Support
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Bugs issue

Inaccurate item descriptions

Fix: 1. Report the Issue: If you notice an inaccurate description, take a screenshot and report it through the app’s feedback option or via their... ⇲

Rewards points system is confusing

Fix: 1. Review the FAQ: Check the Urban Outfitters website for a FAQ section regarding the rewards program. This often provides detailed explanat... ⇲

Shipping issues with unshippable items

Fix: 1. Check Item Availability: Before purchasing, ensure the item is marked as shippable. Look for any notes on the product page regarding ship... ⇲

No tracking for orders

Fix: 1. Check Email Confirmation: After placing an order, check your email for a confirmation message. It often contains tracking information onc... ⇲

Giveaway winners not posted

Fix: 1. Check Social Media: Often, giveaway winners are announced on social media platforms. Follow Urban Outfitters on their social channels for... ⇲

Recommended items are inaccurate

Fix: 1. Update Preferences: If the app allows you to set preferences or interests, make sure these are updated to improve the accuracy of recomme... ⇲

Items marked as delivered but not received

Fix: 1. Check with Neighbors: Sometimes packages are delivered to a neighbor by mistake. Check with them to see if they received your item. 2. Lo... ⇲

Items often out of stock without notice

Fix: 1. Sign Up for Notifications: If available, sign up for restock notifications on the product page to be alerted when items are back in stock... ⇲

Inconsistent shipping fees

Fix: 1. Review Shipping Policy: Check the Urban Outfitters shipping policy on their website to understand how shipping fees are calculated. 2. Co... ⇲
 
Glitches issue

Glitches when removing items from wishlist

Fix: 1. Refresh the App: Close the app completely and reopen it. This can sometimes resolve temporary glitches. 2. Clear Cache: As mentioned earl... ⇲
 
Payments issue

Urban Outfitters does not charge card until item ships

Fix: 1. Understand the Policy: Familiarize yourself with Urban Outfitters’ payment policy. This is often standard practice for many retailers to... ⇲
 
Customization issue

No option to mark items as not interested

Fix: 1. Use Wishlist: Instead of marking items as not interested, consider adding them to a separate wishlist for items you don’t want to see rec... ⇲

Lack of social features for customer interaction

Fix: 1. Use Social Media: Engage with Urban Outfitters on their social media platforms to interact with other customers and the brand. 2. Join On... ⇲
 
UI issue

Urban Outfitters layout can be confusing for new users

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for a tutorial or... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.5%

Neutral
1.3%

Bad experience
1.2%

~ from our NLP analysis of 515,306 combined software ratings.

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 Private Data Urban Outfitters collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • User Content
    • Browsing History
    • Diagnostics