fix problems on Ba [iphone]

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—— Run into issues on Ba? Get help pending when official support gets back to you!

Baby Shark ABC Phonics: Games
Info:
company: The Pinkfong Company, Inc.
: https://thepinkfongcompany.com
: pinkfong.com
Chat with our AI-based Ba Support
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Payments issue

Restoration of purchases fails

Fix: 1. Check internet connection: Ensure that your device is connected to a stable internet connection, as restoration requires online access. 2... ⇲

High cost for full version

Fix: 1. Look for promotions: Check the App Store for any promotional offers or discounts that may be available for the app. 2. Consider subscript... ⇲

Loss of purchases after deletion

Fix: 1. Restore purchases: After reinstalling the app, go to the settings and select 'Restore Purchases' to recover any lost purchases. 2. Ensure... ⇲

No family sharing for purchases

Fix: 1. Check family sharing settings: Go to Settings > [your name] > Family Sharing and ensure that family sharing is set up correctly on your d... ⇲

Requires repurchase on device upgrades

Fix: 1. Restore purchases: After upgrading your device, reinstall the app and use the 'Restore Purchases' option to recover your previous purchas... ⇲
 
Audio issue

Incorrect phonics sounds used

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as updates may fix sound issues. 2. Restart the app: Close the app an... ⇲

Sound issues after updates

Fix: 1. Restart the device: Sometimes, a simple restart can resolve sound issues after an update. 2. Check volume settings: Ensure that the devic... ⇲
 
Ads issue

Ads appear despite paid version

Fix: 1. Verify purchase: Ensure that the purchase for the ad-free version was successful. Check your purchase history in the App Store. 2. Restor... ⇲
 
Customization issue

Limited language options despite claims

Fix: 1. Check app settings: Go to the app settings and see if there are any language options available that you may have missed. 2. Update the ap... ⇲
 
Content issue

Repetitive content

Fix: 1. Explore different sections: Check if the app has different levels or sections that may offer varied content. Sometimes, content can be re... ⇲

No diversity in character representation

Fix: 1. Use the app creatively: Encourage children to use their imagination with the existing characters, creating stories or scenarios that prom... ⇲
 
Video issue

Ba does not load videos

Fix: 1. Check internet connection: Ensure that your device is connected to a stable Wi-Fi or cellular network, as videos require a good connectio... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
78.6%

Bad experience
11.5%

Neutral
10.0%

~ from our NLP analysis of 1,035 combined software ratings.

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 Private Data Ba collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. A to Z PREMIUM PACK: $12.99 A to Z PREMIUM PACK
  2. Pinkfong Plus (Monthly): $8.99 Pinkfong Plus (Monthly)
  3. E MINI PACK: $1.99 E MINI PACK
  4. F MINI PACK: $1.99 F MINI PACK
  5. Pinkfong Plus (Annual): $59.99 Pinkfong Plus (Annual)
  6. G MINI PACK: $1.99 G MINI PACK
  7. H MINI PACK: $1.99 H MINI PACK
  8. I MINI PACK: $1.99 I MINI PACK
  9. J MINI PACK: $1.99 J MINI PACK
  10. Z MINI PACK: $1.99 Z MINI PACK