fix problems on Nerivio [iphone]

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—— Run into issues on Nerivio? Get help pending when official support gets back to you!

Nerivio
Info:
company: Theranica
: https://theranica.com/contact-us
: theranica.com
Chat with our AI-based Nerivio Support
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Crashes issue

Nerivio crashes when connecting device

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve connectivity issues. Press and hold the power button until you see the slide... ⇲
 
Syncing issue

Nerivio forgets connection to device

Fix: 1. Reset Bluetooth settings: Go to Settings > Bluetooth, turn Bluetooth off, wait a few seconds, and turn it back on. This can help refresh... ⇲
 
Installation issue

requires frequent reinstallation

Fix: 1. Check for software updates: Go to Settings > General > Software Update and ensure your iPhone is running the latest version of iOS. Outda... ⇲
 
Loading issue

Nerivio fails to open

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom) and swipe up on the Nerivio app to close it. Then, try re... ⇲
 
Permissions issue

Nerivio has poor user permissions handling

Fix: 1. Check app permissions: Go to Settings > Privacy and check the permissions for the Nerivio app. Ensure it has the necessary permissions en... ⇲
 
Settings issue

Nerivio does not allow session pause/resume

Fix: 1. Use a workaround: If you need to pause a session, consider stopping the treatment and starting a new session when you are ready. Keep tra... ⇲
 
Compatibility issue

Nerivio does not support device recharge

Fix: 1. Check the device manual: Ensure that you are following the correct procedure for recharging the device. Sometimes, specific steps must be... ⇲

Nerivio has limited functionality

Fix: 1. Explore all features: Make sure you are familiar with all the features the app offers. Sometimes, users overlook functionalities that cou... ⇲

Nerivio is not compatible with older devices

Fix: 1. Check device compatibility: Verify the app's requirements in the App Store to see if your device meets the necessary specifications. If n... ⇲
 
Backup issue

diary feature often loses data

Fix: 1. Regularly save entries: Make it a habit to save your diary entries frequently to avoid losing data. If the app has an auto-save feature,... ⇲
 
UI issue

Nerivio is not user-friendly

Fix: 1. Explore tutorials: Look for any user guides or tutorials within the app or on the official website that can help you understand how to na... ⇲
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 what users are saying
Good experience
70.7%

Bad experience
24.4%

Neutral
4.9%

~ from our NLP analysis of 82 combined software ratings.

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 Private Data Nerivio collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics