fix problems on SkyView [iphone]

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—— Run into issues on SkyView? Get help pending when official support gets back to you!

SkyView® Lite
Info:
company: Terminal Eleven LLC
: http://www.terminaleleven.com/help/
: www.terminaleleven.com
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Ads issue

Misleading upgrade prompts

Fix: Review the app's features and determine if the upgrades are necessary for your usage before making any purchases. OR Disable notification... ⇲

In-app purchases can be misleading

Fix: Before making a purchase, read the descriptions carefully to understand what features are included and if they meet your needs. OR Look f... ⇲
 
UI issue

User interface can be cluttered

Fix: Explore the app settings for options to customize the interface, such as hiding certain features or simplifying the display. OR Familiari... ⇲

Augmented reality images are not 3D

Fix: Ensure that your device supports AR features. Check the compatibility of your iPhone model with ARKit requirements. OR Try adjusting the... ⇲

Augmented reality images not 3D

Fix: Ensure that your device supports AR features. Check if your iPhone model is compatible with ARKit, which is required for 3D AR experiences.... ⇲
 
Settings issue

Requires manual calibration that often fails

Fix: Follow the calibration instructions carefully, ensuring you are in a stable position and away from magnetic interference. OR If manual ca... ⇲

Compass calibration issues

Fix: Calibrate the compass by moving your device in a figure-eight motion until the calibration is complete. This can help improve accuracy. OR... ⇲
 
Bugs issue

SkyView non-functional in directions

Fix: Ensure that the app has the necessary permissions to access location services. Go to Settings > Privacy > Location Services and make sure Sk... ⇲

SkyView is non-functional in directions

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services, and make sure SkyView is set to 'While... ⇲

Inaccurate information about celestial events

Fix: Cross-reference the app's information with reputable astronomy websites or apps to verify the accuracy of celestial event data. OR Check... ⇲
 
Network issue

Requires GPS for proper functionality

Fix: If GPS is not available, try using the app in a location with a clear view of the sky to improve satellite signal reception. OR Consider... ⇲
 
Features issue

Limited future projection of celestial objects

Fix: Explore the app settings to see if there is an option to extend the projection time or adjust the date settings for future viewing. OR Us... ⇲

Limited information on certain celestial objects

Fix: Use external resources such as astronomy websites or books to supplement the information provided by the app. OR Check for updates or add... ⇲

Inability to view from different perspectives

Fix: Check if the app has a 'view from different perspectives' feature in the settings or help section and enable it if available. OR Use the... ⇲

No alternative viewing perspectives

Fix: Explore the app's settings to see if there are options for different viewing modes, such as night mode or different sky maps. OR Consider... ⇲
 
Payments issue

Some features require additional purchases

Fix: Review the app's features and consider whether the additional purchases are necessary for your usage. If not, focus on the free features ava... ⇲
 
Freezing issue

SkyView freezes or becomes unresponsive

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping SkyView off the screen, t... ⇲
 
Customization issue

Lack of multiple names for constellations

Fix: Check the app settings to see if there is an option to enable different naming conventions or languages for constellations. OR Consider u... ⇲
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 what users are saying
Good experience
90.3%

Bad experience
6.5%

Neutral
3.2%

~ from our NLP analysis of 17,552 combined software ratings.

 Switch to these Alternatives:
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Star Walk：Find Stars & Planets
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Sky Tonight - Star Gazer Guide
Sky Guide
Star Map Tracker: Star Walk
Star Gazer: Sky Map& Astronomy
Night Sky
Star Walk 2 Ads+：Night Sky Map
Satellite Tracker by Star Walk

 Private Data SkyView collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Brightest Satellites & Sightings: $0.99 View over 100 new satellites and be alerted to when they are viewable in the night sky with the new Sightings feature.
  2. Stargazing Music Pack: $0.99 5 new space themed songs to enjoy while you stargaze!