fix problems on VXG [iphone]

—— Run into issues on VXG? Get help pending when official support gets back to you!

VXG: IP Camera Viewer App

Info:

company: VXG Inc

: http://www.videoexpertsgroup.com/

: www.videoexpertsgroup.com

Chat with our AI-based VXG Support

🛠️ Common VXG Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot edit stream if URL is incorrect

Fix: To correct an incorrect stream URL, you will need to delete the existing stream entry. To do this, open the VXG app, navigate to the list of... ⇲

Must delete and re-add to move feed position

Fix: Currently, the app does not support moving the feed position directly. As a workaround, you can delete the stream as mentioned above and re-... ⇲

Screen issue

Cannot view 4 feeds on one screen

Fix: The app may have limitations on the number of feeds displayed simultaneously. As a workaround, consider using a different app that supports... ⇲

Crashes issue

Crashes on iOS 11

Fix: If the app crashes on iOS 11, try updating the app to the latest version available in the App Store. If the issue persists, consider reinsta... ⇲

VXG crashes when editing stream on iPad

Fix: To avoid crashes while editing streams, ensure that your iPad is running the latest version of iOS and the VXG app. If the app crashes, try... ⇲

VXG crashes when playing camera on iOS 13

Fix: To address crashes while playing the camera feed, ensure that both the app and your iOS are updated to the latest versions. If the issue per... ⇲

UI issue

Grid view does not work

Fix: If the grid view feature is not functioning, ensure that you have the latest version of the app installed. If it still does not work, try re... ⇲

Ads issue

Unpredictable full screen ads

Fix: To manage full-screen ads, try using the app during times when you can tolerate interruptions. If the ads are too disruptive, consider looki... ⇲

Ads with no way to remove

Fix: If the app does not provide an option to remove ads, consider using the app during times when you can tolerate ads. Alternatively, look for... ⇲

Audio issue

No option to mute audio

Fix: If there is no mute option available, you can manually lower the volume of your device while using the app. Use the volume buttons on the si... ⇲

Compatibility issue

No longer works on iOS 13

Fix: If the app is not functioning on iOS 13, check for any updates to the app in the App Store. If there are no updates, consider reinstalling t... ⇲

Does not work with iPhone 4

Fix: If the app is not compatible with iPhone 4, check the app's requirements in the App Store. Unfortunately, if the app is not supported on old... ⇲

Freezing issue

VXG freezes entire phone

Fix: If the app is causing your phone to freeze, try force quitting the app. Double-tap the home button, swipe up on the VXG app to close it, and... ⇲

Account issue