fix problems on TaxesToGo [iphone]

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—— Run into issues on TaxesToGo? Get help pending when official support gets back to you!

TaxesToGo
Info:
company: Rhodes Computer Services LLC
: https://www.taxestogo.com
: www.taxestogo.com
Chat with our AI-based TaxesToGo Support
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Uploads issue

Forced to crop uploads

Fix: Before uploading, use the built-in photo editing tools on your iPhone. Open the photo in the Photos app, tap 'Edit', and use the crop tool t... ⇲

No way to re-upload mislabeled documents

Fix: If you cannot re-upload, consider renaming the document on your device before uploading it again to avoid confusion. OR Keep a list of up... ⇲
 
Tracking issue

Cannot track the status of tax applications

Fix: Check if there is a 'Status' or 'Track Application' feature within the app. This may be located in the main menu or under your account setti... ⇲
 
Account issue

No option to delete account

Fix: Look for an 'Account Settings' or 'Privacy' section within the app. Sometimes, account deletion options are hidden in these menus. OR If... ⇲
 
Support issue

No customer support available

Fix: Check the app for any FAQ or Help section that may provide answers to common issues. This is often found in the settings or main menu. OR... ⇲

No help icon or contact information

Fix: Look for a 'Help' or 'Support' section in the app's settings or main menu. Sometimes, this information is not prominently displayed. OR S... ⇲
 
UI issue

Signature panel is unresponsive

Fix: Try restarting the app. Close it completely by swiping up from the bottom of the screen and then reopening it to see if the signature panel... ⇲
 
Downloads issue

Cannot download completed tax returns

Fix: Check if there is a 'Download' or 'Export' option in the app after your tax return is completed. This may be found in the main menu or under... ⇲

Documents cannot be saved to phone

Fix: Check if the app has a 'Save to Phone' option after viewing a document. This may be found in the document's menu or settings. OR If savin... ⇲
 
Syncing issue

Client information stops forwarding mid-season

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if that resolves th... ⇲
 
Security issue

TaxesToGo frequently requires password changes

Fix: Check if there are any security settings in the app that may be causing frequent password changes. Adjust these settings if possible. OR... ⇲
 
Glitches issue

Glitches during login

Fix: Clear the app's cache by uninstalling and reinstalling it. This can help resolve any temporary glitches that may be affecting the login proc... ⇲
 
Notifications issue

TaxesToGo does not notify tax preparer of uploaded information

Fix: Check if there is a 'Send Notification' or 'Alert Preparer' option after uploading documents. This may be found in the upload confirmation s... ⇲
 
Privacy issue

Sensitive data cannot be removed

Fix: Check the app's privacy settings to see if there is an option to manage or delete sensitive data stored within the app. OR If no option e... ⇲
 
Registration issue

Inability to create an account

Fix: Ensure that you are entering all required information correctly and that your internet connection is stable during the account creation proc... ⇲
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 what users are saying
Good experience
48.1%

Bad experience
42.5%

Neutral
9.3%

~ from our NLP analysis of 214 combined software ratings.

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 Private Data TaxesToGo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
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    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
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    • Diagnostics