fix problems on Primera Plus [iphone]

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—— Run into issues on Primera Plus? Get help pending when official support gets back to you!

Primera Plus
Info:
company: Grupo Flecha Amarilla
: http://www.primeraplus.com.mx
: www.primeraplus.com.mx
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Crashes issue

Primera Plus frequently fails to work

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Restart your iPhone to clear any... ⇲
 
Payments issue

No discounts for early purchases

Fix: 1. Regularly check the Primera Plus app for any promotional offers or discounts that may be available. 2. Sign up for newsletters or notific... ⇲

Tickets cannot be added to wallet

Fix: 1. After purchasing your ticket, check if there is an option to 'Add to Wallet' on the confirmation page. 2. If this option is not available... ⇲

Payment errors during checkout

Fix: 1. Ensure that your payment method is valid and has sufficient funds. 2. Try using a different payment method (credit card, debit card, or P... ⇲

Payment errors with card or PayPal

Fix: 1. Verify that your payment information is entered correctly and that your card or PayPal account is active. 2. Try using a different paymen... ⇲

Inability to purchase round-trip tickets

Fix: 1. Check if the app has a specific option for round-trip tickets. If not, consider booking two one-way tickets as a workaround. 2. Ensure yo... ⇲
 
Syncing issue

Tickets not registered or redeemed

Fix: 1. Check your email for a confirmation message from Primera Plus. If you don’t see it, check your spam folder. 2. If the ticket is not showi... ⇲

User information not saved

Fix: 1. Ensure you are logged into your account when entering your information. 2. After entering your information, look for a 'Save' button and... ⇲

Accumulated kilometers not reflected

Fix: 1. Check if you are logged into the correct account associated with your loyalty program. 2. Ensure that you have completed the necessary st... ⇲
 
UI issue

Issues with seat selection

Fix: 1. When selecting seats, ensure you are following the prompts correctly. 2. If the seat selection is not working, try refreshing the app or... ⇲

Lack of information on departure stations

Fix: 1. Use external resources like Google Maps or the Primera Plus website to gather information about departure stations. 2. Check the app for... ⇲
 
Account issue

Account disabled without notice

Fix: 1. Check your email for any notifications from Primera Plus regarding your account status. 2. Try resetting your password to see if that res... ⇲

Access issues with loyalty program

Fix: 1. Ensure you are logged into the correct account associated with your loyalty program. 2. Check for any app updates that may resolve access... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use the app's FAQ section to find answers to common questions. 2. If you need to contact customer service, try reaching out during busine... ⇲
 
Login issue

Login issues

Fix: 1. Ensure you are entering the correct email and password. If you forgot your password, use the 'Forgot Password' feature to reset it. 2. Ch... ⇲
 
Notifications issue

Ticket changes not communicated

Fix: 1. Regularly check your email for updates regarding your ticket status. 2. Log into your account on the app to see if there are any notifica... ⇲
 
Customization issue

Limited destination options

Fix: 1. Regularly check the app for updates, as new destinations may be added over time. 2. Use the Primera Plus website to explore all available... ⇲
 
Registration issue

Profile creation issues

Fix: 1. Ensure you are entering all required fields correctly and that your password meets the app's requirements. 2. Try creating your profile u... ⇲
 
Bugs issue

Overall app functionality is poor

Fix: 1. Regularly check for app updates in the App Store and install them. 2. Clear the app cache and data by going to Settings > General > iPhon... ⇲
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 what users are saying
Good experience
89.6%

Bad experience
6.7%

Neutral
3.7%

~ from our NLP analysis of 670 combined software ratings.

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 Private Data Primera Plus collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data