fix problems on Sutro [iphone]

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—— Run into issues on Sutro? Get help pending when official support gets back to you!

Sutro
Info:
company: My Sutro
: https://mysutro.com/faq/
: mysutro.com
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Freezing issue

Sutro freezes during Wi-Fi connection

Fix: Ensure that your Wi-Fi connection is stable. Try disconnecting and reconnecting to your Wi-Fi network. If the issue persists, consider reset... ⇲
 
Bugs issue

Calibration process fails

Fix: Ensure that you are following the calibration instructions precisely. Check if the calibration solution is within its expiration date and pr... ⇲

Inaccurate readings for total alkalinity, pH, and bromine

Fix: Double-check that you are using the correct testing methods and that your test kits are not expired. If using strips, ensure they are stored... ⇲

Sutro does not provide detailed chemical readings

Fix: Check if there are settings within the app that allow you to adjust the level of detail in the readings. Some apps have options for basic vs... ⇲
 
Customization issue

Moving average history instead of actual test results

Fix: Look for settings within the app that allow you to toggle between moving averages and actual results. This may be found under data display o... ⇲
 
Notifications issue

Notifications do not work

Fix: Check your iPhone's notification settings by going to Settings > Notifications > Sutro and ensure that notifications are enabled. Also, chec... ⇲
 
Account issue

Account access errors

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Requires multiple accounts for multiple devices

Fix: Check if the app allows for multiple devices to be linked to a single account. This can often be done in the account settings. OR If mult... ⇲
 
Syncing issue

Syncing issues with hub

Fix: Make sure that your hub is powered on and connected to the same Wi-Fi network as your iPhone. Restart both the hub and the app to refresh th... ⇲
 
Updates issue

Limited features on basic plan

Fix: Review the features available in the basic plan and consider if upgrading to a premium plan is worth the investment for your needs. OR Ut... ⇲
 
Support issue

Slow customer service response during peak times

Fix: Utilize the app's FAQ or help section for common issues, which may provide immediate solutions without needing to contact support. OR Con... ⇲
 
Installation issue

Setup process is complicated

Fix: Follow a step-by-step guide or tutorial available within the app or on the official website to simplify the setup process. OR Watch video... ⇲
 
UI issue

Sutro redirects to website for functionality

Fix: Check if there are settings within the app that allow you to enable or disable web redirects. This may help keep you within the app for most... ⇲
 
Network issue

Frequent disconnections from Wi-Fi

Fix: Ensure that your Wi-Fi router is functioning properly and is not overloaded with too many devices. Restart the router if necessary. OR Mo... ⇲
 
Performance issue

Inconsistent performance of the app

Fix: Regularly update the app to the latest version to benefit from performance improvements and bug fixes. OR Clear the app's cache and data... ⇲
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 what users are saying
Good experience
70.6%

Bad experience
27.6%

Neutral
1.8%

~ from our NLP analysis of 170 combined software ratings.

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 Private Data Sutro collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics