fix problems on SW Prime [iphone]

—— Run into issues on SW Prime? Get help pending when official support gets back to you!

SW Prime

Info:

company: Spare Labs Inc.

: https://swtransit.org/sw-prime/

: swtransit.org

Chat with our AI-based SW Prime Support

🛠️ Common SW Prime Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Long wait times for drivers

Fix: Check the app for peak hours and try to request rides during off-peak times. This can help reduce wait times as there may be more drivers av... ⇲

SW Prime shows no rides available at times

Fix: Try changing your pickup location slightly. Sometimes, moving a few blocks can help the app find available drivers. OR Check for app upda... ⇲

Glitches issue

Glitchy search inquiries

Fix: Clear the app cache by deleting and reinstalling the app. This can help resolve any temporary glitches that may be affecting search function... ⇲

UI issue

Destinations un-clickable

Fix: Ensure that the app has the necessary permissions to access your location. Go to Settings > Privacy > Location Services and check SW Prime's... ⇲

SW Prime is cluttered or busy at times

Fix: Customize your app settings to hide unnecessary features or notifications. Check the app's settings menu for options to streamline your expe... ⇲

Bugs issue

Inefficient ride grouping/carpooling

Fix: When requesting a ride, select the carpool option explicitly if available. This can help the app optimize ride sharing. OR Consider coord... ⇲

Driver abandonment issues

Fix: If a driver cancels, try to request another ride immediately. Sometimes, drivers may abandon due to external factors, and a new request can... ⇲

Inconsistent service quality

Fix: Check driver ratings before accepting a ride. If a driver has low ratings, consider canceling and requesting another driver. OR Use the a... ⇲

Payments issue

Cannot use Go To card for payment

Fix: Check if the Go To card is linked correctly in your payment settings. Go to the app's payment section and ensure the card details are entere... ⇲

Loading issue

Requires multiple app refreshes to work

Fix: Ensure your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. OR Close other... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

59.3%

Bad experience

37.0%

Neutral

3.7%

~ from our NLP analysis of 27 combined software ratings.

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Private Data SW Prime collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics