fix problems on Samsung Elite [iphone]

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—— Run into issues on Samsung Elite? Get help pending when official support gets back to you!

Samsung Elite
Info:
company: Samsung Electronics America, Inc.
: http://Samsung.com
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Bugs issue

Lost activity streaks

Fix: 1. Check App Settings: Ensure that your activity tracking settings are correctly configured in the app. 2. Re-login: Log out of your accoun... ⇲

Inconsistent prize availability

Fix: 1. Check App Updates: Ensure you have the latest version of the app, as prize availability may change with updates. 2. Review Prize Section... ⇲
 
Video issue

Video tasks do not play

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data. 2. Restart the App: Clo... ⇲
 
Notifications issue

Constant prompts to review the app

Fix: 1. Disable Notifications: Go to Settings > Notifications > Samsung Elite and turn off notifications if you find them intrusive. 2. Ignore P... ⇲
 
Glitches issue

Glitchy streak system

Fix: 1. Log Out and Back In: This can refresh your account data and may resolve glitches. 2. Update the App: Ensure you are using the latest ver... ⇲
 
Settings issue

Points expire too quickly

Fix: 1. Review Points System: Check the app's FAQ or help section to understand the points expiration policy. 2. Use Points Regularly: Make a ha... ⇲

High point requirements for rewards

Fix: 1. Set Goals: Identify smaller rewards that require fewer points and focus on achieving those first. 2. Participate in Activities: Engage i... ⇲

Unattainable sweepstakes

Fix: 1. Review Entry Requirements: Carefully read the entry requirements for sweepstakes to understand what is needed. 2. Participate in Other A... ⇲
 
Support issue

Difficult customer service access

Fix: 1. Use In-App Support: Check if the app has a help or support section within the app itself. 2. Check FAQs: Look for a FAQ section in the a... ⇲
 
Crashes issue

Samsung Elite crashes after completing training videos

Fix: 1. Restart the App: Close and reopen the app to see if the issue persists. 2. Update the App: Ensure you have the latest version of the app... ⇲
 
Permissions issue

Limited access to training content

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as new content may be added with updates. 2. Explore All Sections: Nav... ⇲
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 Private Data Samsung Elite collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
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    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
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    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
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