fix problems on Pony [iphone]

—— Run into issues on Pony? Get help pending when official support gets back to you!

Pony - Bike & Scooter Sharing

Info:

company: Pony Bikes

: http://getapony.com

: getapony.com

Chat with our AI-based Pony Support

🛠️ Common Pony Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Scooter won't move despite being charged

Fix: 1. Ensure that the scooter is fully charged. Check the battery indicator on the app to confirm the charge level. If it shows a full charge,... ⇲

Incorrect parking zone notifications

Fix: 1. Check the app settings to ensure that location services are enabled. This allows the app to accurately determine your location and the de... ⇲

UI issue

No visible parking indicators on the map

Fix: 1. Ensure that your app is updated to the latest version. Check the App Store for any available updates. 2. Restart the app to refresh the m... ⇲

Payments issue

Delayed payment processing for 'Adopt a Pony' program

Fix: 1. Check your payment method in the app settings to ensure it is valid and has sufficient funds. 2. Review your transaction history in the a... ⇲

Mandatory minimum payment requirement

Fix: 1. Review the payment structure in the app to understand the minimum payment requirement. This may be a policy set by the service provider.... ⇲

Support issue

Lack of customer service support

Fix: 1. Look for a help or FAQ section within the app. Many apps provide answers to common questions that can resolve your issue without needing... ⇲

Bugs issue

Inability to unlock or lock bikes

Fix: 1. Ensure that the bike is properly docked if it is a docked bike. Sometimes, the locking mechanism may not engage if the bike is not placed... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.2%

Bad experience

4.5%

Neutral

2.3%

~ from our NLP analysis of 177 combined software ratings.

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Private Data Pony collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics