fix problems on Temtem [iphone]

—— Run into issues on Temtem? Get help pending when official support gets back to you!

temtem

Info:

company: TEMTEM HOLDING SAS

: https://temtem.one/cgu

Chat with our AI-based temtem Support

🛠️ Common temtem Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app is super slow

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage. Find the Temtem app and tap on it. If there's an option to 'O... ⇲

inefficient customer service

Fix: 1. Use in-app support: Check if the app has a support or help section. Often, apps have FAQs or troubleshooting guides that can provide imme... ⇲

Support issue

orders take more than two days to fulfill

Fix: 1. Check order status: Navigate to your order history within the app to see if there are any updates or reasons for the delay. Sometimes, th... ⇲

repeated automated responses from customer service

Fix: 1. Be specific in your inquiries: When contacting customer service, provide detailed information about your issue to increase the chances of... ⇲

no response from customer service

Fix: 1. Follow up: If you haven’t received a response, send a follow-up message referencing your previous inquiry to remind them. OR 2. Use al... ⇲

poor quality of service

Fix: 1. Provide feedback: Use the app’s feedback feature to report specific issues with service quality, which can help improve future experience... ⇲

lack of communication regarding service changes

Fix: 1. Check app notifications: Ensure that notifications are enabled for the app in your device settings to receive updates about service chang... ⇲

UI issue

stores displayed are no longer available

Fix: 1. Refresh the app: Close and reopen the app to refresh the store listings. This can help update the information displayed. OR 2. Check f... ⇲

lacking user-friendly navigation

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app’s features and layout. Sometimes, understanding the navigation can i... ⇲

language barrier in navigation

Fix: 1. Change app language settings: Check if the app has a language option in the settings menu to switch to a more familiar language. OR 2.... ⇲

Bugs issue

app is buggy

Fix: 1. Update the app: Ensure you have the latest version of Temtem by checking the App Store for updates. Developers frequently release patches... ⇲

Freezing issue

frequent freezes

Fix: 1. Restart your device: A simple restart can often resolve freezing issues by clearing temporary files and refreshing system resources. OR... ⇲

Security issue

unauthorized transactions

Fix: 1. Review your payment methods: Go to your account settings in the app and check your payment methods for any unauthorized entries. Remove a... ⇲

Payments issue

failed transactions without refunds

Fix: 1. Check transaction history: Review your transaction history in the app to confirm the status of your transactions and see if they were pro... ⇲

difficulties in changing payment options

Fix: 1. Access payment settings: Go to your account settings in the app and look for payment options. Follow the prompts to update your payment m... ⇲

money deducted without service received

Fix: 1. Check your bank statement: Verify the transaction details to ensure it was processed correctly and not a pending charge. OR 2. Documen... ⇲

Customization issue

limited options

Fix: 1. Explore all categories: Make sure to check all available categories within the app, as some options may be hidden under different section... ⇲

inability to choose delivery location

Fix: 1. Check location settings: Ensure that your device’s location services are enabled for the app. Go to Settings > Privacy > Location Service... ⇲

Crashes issue

app not working

Fix: 1. Restart the app: Close the app completely and reopen it to see if that resolves the issue. OR 2. Check for updates: Ensure that you ha... ⇲