fix problems on Hims [iphone]

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—— Run into issues on Hims? Get help pending when official support gets back to you!

Hims: Telehealth for Men
Info:
company: Hims & Hers
: https://support.hims.com/hc/en-us
: app.hims.com
Chat with our AI-based Hims Support
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Payments issue

Lack of clear communication about charges

Fix: 1. Review your account settings in the Hims app or website. Look for a billing or payment section that outlines your current charges and any... ⇲

Confusing pricing structure

Fix: 1. Review the pricing section in the Hims app or website. Look for a breakdown of costs associated with different treatments or subscription... ⇲

No itemized receipts for FSA

Fix: 1. Check your account settings in the Hims app or website for any options to download or view receipts. 2. If you need an itemized receipt,... ⇲

Hidden cancellation process

Fix: 1. Go to the account settings in the Hims app or website and look for subscription management options. This is typically where cancellation... ⇲

Subscription auto-renewal without notice

Fix: 1. Check your account settings in the Hims app or website to see if there is an option to disable auto-renewal. 2. Set a personal reminder a... ⇲
 
Support issue

Slow customer service response

Fix: 1. Use the in-app chat feature (if available) for quicker responses. This may connect you to a representative faster than email. 2. Check th... ⇲

Limited options for discussing treatment with doctors

Fix: 1. Use the in-app messaging feature to communicate with your healthcare provider. This may allow you to ask questions or discuss treatment o... ⇲

Automated customer support responses

Fix: 1. When using the support chat, try to ask specific questions or use keywords that may trigger a more personalized response. 2. If you recei... ⇲

Lack of follow-up from healthcare providers

Fix: 1. After your appointment, send a follow-up message through the app to your healthcare provider to inquire about next steps or additional in... ⇲

Delayed appointment availability

Fix: 1. Check the app regularly for new appointment slots, as cancellations may open up availability. 2. Consider scheduling appointments during... ⇲

Unprofessional customer service interactions

Fix: 1. Document your interactions with customer service, noting the date, time, and details of the conversation. This can help you address any i... ⇲

Inaccessible support for urgent issues

Fix: 1. Use the in-app chat feature for immediate assistance, as this may connect you to a representative faster than email. 2. Check the Hims we... ⇲
 
Network issue

Inconsistent medication shipping times

Fix: 1. Check your order status in the Hims app or website. There may be tracking information available that can give you an estimated delivery d... ⇲
 
Bugs issue

Poor product quality

Fix: 1. Check product reviews and ratings in the app or website to see if others have experienced similar issues. This may help you identify spec... ⇲
 
UI issue

Hims navigation issues

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take note of where key features are located. 2. Check for any tutoria... ⇲
 
Settings issue

Inadequate app functionality for managing prescriptions

Fix: 1. Explore all features of the app to ensure you are utilizing all available tools for managing your prescriptions. 2. Check for updates to... ⇲
 
Customization issue

Limited ability to customize treatment plans

Fix: 1. Use the messaging feature in the app to communicate your preferences and needs directly to your healthcare provider. 2. Review the treatm... ⇲
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 what users are saying
Good experience
95.8%

Bad experience
2.2%

Neutral
2.0%

~ from our NLP analysis of 45,847 combined software ratings.

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 Private Data Hims collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics