fix problems on Moonside [iphone]

—— Run into issues on Moonside? Get help pending when official support gets back to you!

Moonside

Info:

company: Jiangyin Yimiao Smart Technology Ltd.

: https://moonside.design/pages/help-center

: moonside.design

Chat with our AI-based Moonside Support

🛠️ Common Moonside Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Requires precise location data for setup

Fix: Ensure that location services are enabled for the Moonside app. Go to your iPhone's Settings > Privacy > Location Services. Find Moonside in... ⇲

Confusing WiFi connection process

Fix: Follow these steps to connect to WiFi: Open the Moonside app, go to Settings, and select 'WiFi Connection'. Ensure your phone is connected t... ⇲

Network issue

Unreliable control unless near lights

Fix: Check the Bluetooth settings on your iPhone. Go to Settings > Bluetooth and ensure Bluetooth is turned on. If the app still has issues, try... ⇲

Moonside connects and disconnects repeatedly

Fix: Ensure that your WiFi connection is stable. Check your router and consider moving closer to it if the signal is weak. Restart your router if... ⇲

Bugs issue

Automations feature does not work

Fix: Verify that you have set up the automations correctly. Open the Moonside app, go to the Automations section, and ensure that all conditions... ⇲

Power button does not control all fixtures

Fix: Check the settings in the Moonside app to ensure all fixtures are grouped correctly. Go to the Fixtures section and verify that all desired... ⇲

Unpredictable on/off functionality

Fix: Check for any firmware updates for your lights through the Moonside app. Go to Settings and look for a Firmware Update option. Keeping your... ⇲

Functions do not work as intended

Fix: Check the app settings to ensure all features are enabled. Go to Settings in the Moonside app and verify that all necessary permissions are... ⇲

Compatibility issue

Alexa skill fails to recognize lights

Fix: Ensure that the Moonside app is linked to your Alexa account. Open the Alexa app, go to Skills & Games, search for Moonside, and ensure it i... ⇲

HomeKit support not added

Fix: While waiting for HomeKit support, consider using the Moonside app to control your lights. Familiarize yourself with the app's features to m... ⇲

UI issue

No fixture names in control panel

Fix: Open the Moonside app and navigate to the Fixtures section. Tap on each fixture to edit its name. Assign clear and descriptive names to each... ⇲

Pair button UI does not work

Fix: Try restarting the Moonside app and your iPhone. Sometimes, a simple restart can resolve UI issues. After restarting, attempt to use the pai... ⇲

Tiny color selection squares

Fix: If the color selection squares are too small, try adjusting your screen zoom settings. Go to Settings > Display & Brightness > View (Display... ⇲

Screen issue

Black screen when opening app

Fix: Force close the Moonside app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the sc... ⇲