fix problems on PointClickCare Point Of Care [iphone]

—— Run into issues on PointClickCare Point Of Care? Get help pending when official support gets back to you!

PointClickCare Point of Care

Info:

company: PointClickCare

: http://mobile.pointclickcare.com

: www.pointclickcare.com

Chat with our AI-based PointClickCare Point of Care Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

No notification updates

Fix: Check the app settings to ensure that notifications are enabled. Go to the 'Settings' app on your iPhone, scroll down to find PointClickCare... »»

Font color changes needed

Fix: Check if the app has a built-in theme or accessibility settings. Go to the app settings and look for options related to appearance or access... »»

Bugs issue

Incontinence BM documentation issue

Fix: Ensure that you are following the correct documentation procedure as outlined in the app's user guide. If the issue persists, try logging ou... »»

Fluid intake selection bug

Fix: Try restarting the app to see if the bug resolves itself. If the issue continues, check for any available updates for the app in the App Sto... »»

Permissions issue

Limited access for licensed nurses

Fix: Verify that the user account has the correct permissions assigned. Check with your administrator to ensure that your account is set up with... »»

Invalid location error on login

Fix: Ensure that location services are enabled for the app. Go to 'Settings' > 'Privacy' > 'Location Services' and make sure PointClickCare is se... »»

Fix: Check if your login credentials are correct. If you have forgotten your password, use the password reset feature in the app. OR If the is... »»

Fix: Double-check your login credentials for accuracy. If you are still unable to log in, try resetting your password using the app's password re... »»

Account issue

Password reset issues on mobile app

Fix: Ensure that you are following the correct password reset procedure. Check your email for the reset link and follow the instructions provided... »»

Settings issue

Cannot change date for back charting

Fix: Check if the app allows back charting by reviewing the user manual or help section. Some apps restrict back charting to prevent errors. OR... »»

Compatibility issue

Not available on Android devices

Fix: If you need to access PointClickCare on an Android device, consider using a web browser to log in to the web version of the software, if ava... »»

Network issue

Wrong URL error

Fix: Check the URL you are trying to access for any typos or errors. Ensure that you are using the correct link provided by your organization.... »»

Location not valid error

Fix: Ensure that your device's location services are enabled and that the app has permission to access your location. Go to 'Settings' > 'Privacy... »»

Persistent wrong URL pop-up for order signing

Fix: Check the settings within the app to ensure that the correct URL is configured for order signing. If you have access to settings, update the... »»

Crashes issue

App crashes during charting

Fix: Make sure your app is updated to the latest version. Check the App Store for any available updates and install them. OR If the app contin... »»